Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Debbie Quintania

Houston,TX

Summary

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

24
24
years of professional experience

Work History

Bilingual CSR

Maximus /IRS
Houston, United States
01.2021 - 06.2022
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Answered up to 80 calls per day in busy, fast-paced office for both English and Spanish-speaking customers.
  • Achieved and maintained departmental performance standards.
  • Achieved outstanding ratings on Phone Handle Time (PHT) and Quality and Voice of Customer (VOC).
  • Responded proactively and positively to rapid change.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
  • Retained score of 100 from QA, and score above 98% daily adherence

Data Entry Clerk

A-1 Personnel / Harris County
Houston, United States
06.2020 - 12.2020
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Sorted documents and maintained organized filing process.
  • Organized, sorted and checked input data against original documents.
  • Compiled data and reviewed information for accuracy prior to input.
  • Located and corrected data entry errors and reported to management.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Entered data into E-Macs system according to formatting standards.
  • Documents completed work in appropriate logbooks.
  • Supported multiple departments with special projects.
  • Obtained signatures and recorded names of voters to prevent voting of unauthorized persons.
  • Created fair, non-partisan environment to protect free choice of voters.
  • Coordinated with 4-member team to verify proper placement and quantities of ballots and equipment.
  • Used E mcs to perform data entry and prepare correspondence.
  • Processed and scanned files into electronic databases.

Census Enumerator

Census Bureau
Lakewood, CO
04.2020 - 09.2020
  • Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
  • Met with supervisor to review procedures, report issues or concerns and receive instructions.
  • Leveraged smartphones to record information.

Manager

Zero Tax Due
Houston, TX
05.2018 - 11.2018
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Offered clients recommendations to reduce tax liabilities.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.

Census Enumerator

Census Bureau
Lakewood, CO
05.2018 - 10.2018
  • Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
  • Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
  • Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
  • Met with supervisor to review procedures, report issues or concerns and receive instructions.

Tax Preparer Specialist

Tax Abilities
Houston, United States
01.2018 - 04.2018
  • Completed and filed returns with tax departments at local, state and federal levels.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.

Sales Representative

Motor Club Of America Mca
Houston, United States
05.2014 - 12.2016
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Trained and mentored new sales representatives.

Medical Manager

Westwynde Home Health
Houston, United States
01.2016 - 09.2016
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.

Census Enumerator

Census Bureau
Lakewood, CO
04.2014 - 10.2014
  • Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
  • Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.

Vet Technician

Lonpoint Animal Clinic
Houston, United States
01.1997 - 11.2013
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.

Education

GED -

Houston Community College
Houston, TX

Skills

  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Microsoft 365 such as Word, Sharepoint, Outlook,and Ms Office
  • Customer Service and Assistance
  • Privacy and Confidentiality
  • Excellent Attention to Detail
  • Online Systems
  • Tax Law Compliance
  • AWS

Timeline

Bilingual CSR

Maximus /IRS
01.2021 - 06.2022

Data Entry Clerk

A-1 Personnel / Harris County
06.2020 - 12.2020

Census Enumerator

Census Bureau
04.2020 - 09.2020

Manager

Zero Tax Due
05.2018 - 11.2018

Census Enumerator

Census Bureau
05.2018 - 10.2018

Tax Preparer Specialist

Tax Abilities
01.2018 - 04.2018

Medical Manager

Westwynde Home Health
01.2016 - 09.2016

Sales Representative

Motor Club Of America Mca
05.2014 - 12.2016

Census Enumerator

Census Bureau
04.2014 - 10.2014

Vet Technician

Lonpoint Animal Clinic
01.1997 - 11.2013

GED -

Houston Community College

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Debbie Quintania