Shannon Cown
Summary
Sales professional in Jacksonville, FL with a proven track record of leveraging over a decade of expertise to drive results. Proficient in utilizing CRM systems, lead generation, and analyzing performance metrics. Achieves notable increases in renewals and customer satisfaction. Recognized for exceptional customer service and effective communication skills. Experienced in sales strategies, training and mentoring, and problem-solving. Adept at upselling and cross-selling, with a strong focus on customer relationship development and management. Highly organized and efficient, with expertise in time management and data entry. Skilled in closing techniques, customer retention techniques, and B2B sales. Proficient in Salesforce CRM and market research. Committed to driving revenue growth and resolving conflicts effectively.
Overview
8
8
years of professional experience
Work History
INSIDE SALES REPRESENTATIVE Aetna
- Managed client accounts, boosting renewals by 40% through personalized service and targeted engagement
- Collaborated with sales team, surpassing quarterly targets by 15% and enhancing team performance
- Analyzed customer data to identify trends, developing improved sales strategies and boosting revenue.
CUSTOMER VIRTUAL ASSISTANT
Aetna
01.2019 - 01.2022
- LeafHome , Remote
- Scheduled and managed 100 appointments monthly, boosting customer satisfaction by 25% and cutting response times by 30%
- Resolved 50 customer inquiries weekly with a 95% satisfaction rate, enhancing overall client experience.
CUSTOMER EXPERIENCE SUPERVISOR
AT&T
01.2018 - 01.2020
- Enhanced customer satisfaction by resolving complaints promptly, driving a 15% increase in repeat business
- Boosted sales by 18% through effective customer communication and product support.
CUSTOMER SALES REPRESENTATIVE Telvista
01.2014 - 01.2017
- Boosted sales by 18% through effective communication and resolving customer inquiries
- Enhanced customer satisfaction by swiftly resolving complaints and addressing concerns.
Education
Master of Business Administration Health -
St. Johns River State College
Bachelor of Arts - Business Commerce
St. Johns River State College
Associate of Arts - Business Administration and Finance
St. Johns River State College
Skills
- Customer Service
- Customer Relationship Building
- Lead Qualification
- Exceptional customer service
- Attention to Detail
- Organized and Efficient
- Prospect qualification
- Data Entry
- Sales Presentations
- Email and Phone Etiquette
- Client Relationship Management
- Salesforce
- Cheerful and energetic
- Superior organizational skills
- Product Knowledge
- Key relationship management
- Goals and performance
- Analytical Thinking
- Relationship Building
- Documentation And Reporting
- Objection handling
- Payment Processing
- Adept multi-tasker
- Customer Relationship Management
- Upselling and Cross Selling
- Relationship building and management
- Rapport Building
- Goal Setting
- Interpersonal Communication
- Relationship Development
- Issue Resolution
- CRM proficiency
- Order Management
- New Business Development
- Analytical problem solver
- Project Coordination
- Database Management
- Closing Techniques
- Cold calling expertise
- Sales closing
- Account Acquisition
- B2C Sales
- Lead Generation
- B2B Sales
- Contract Management
- Persuasive negotiator
- Opportunity Identification
- Revenue Growth
- Sales Pipeline Management
- Salesforce CRM
- Consultative Sales Approach
- Consultative sales strategies
- Tenacious follow-up
- Social media outreach
- Expansive personal network
- Compelling presentations
- Inquiry management
- Expertise in cold calling
- Teamwork and Collaboration
Timeline
CUSTOMER VIRTUAL ASSISTANT
Aetna
01.2019 - 01.2022
CUSTOMER EXPERIENCE SUPERVISOR
AT&T
01.2018 - 01.2020
CUSTOMER SALES REPRESENTATIVE Telvista
01.2014 - 01.2017
INSIDE SALES REPRESENTATIVE Aetna
Master of Business Administration Health -
St. Johns River State College
Bachelor of Arts - Business Commerce
St. Johns River State College
Associate of Arts - Business Administration and Finance
St. Johns River State College
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