Nancy Mwanza
Bulawayo,Bulawayo Metro
Summary
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
7
7
years of professional experience
Work History
Waitress
Continental Hotel
01.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Rainbow Towers & Conference Centre
03.2018 - 11.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
No Degree - Hotel And Catering
Sizinda Vocational Centre
Bulawayo11-2018
High School Diploma -
Hamilton High School
Bulawayo11-2017
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Decision-making
- Attention to detail
- Order taking
- Cleanliness
Languages
English
Full Professional
Timeline
Waitress
Continental Hotel
01.2023 - Current
Waitress
Rainbow Towers & Conference Centre
03.2018 - 11.2022
No Degree - Hotel And Catering
Sizinda Vocational Centre
High School Diploma -
Hamilton High School
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