Stephanie Hill
Covington,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Advantage Rent a Car
Atlanta, GA
03.2013 - 05.2014
- Provided customer service while successfully meeting sales quotas.
- Responsible for upsells
- Consistency in opening and closing rental agreements in a timely manner.
Payless Rent a Car
Atlanta, GA
11.2011 - 03.2013
- Worked independently to achieve daily sales goals.
- Responsible for all activities for the agency including creating rental agreements, offering all levels of coverage and, answering phone calls in a timely fashion
- Providing exemplary customer service and the ability to work on a team and independently
Rental Sales Agent
DTAG Automotive
Atlanta, GA
10.2003 - 05.2011
- Committed to role as rental sales agent.
- Met and exceeded monthly sales goal.
- Maintained high yield to enhance sales daily sales quota.
- Provided exceptional customer service.
Assistant
Love & Care Home Daycare
Queens, NY
04.2003 - 09.2003
- Acted as an assistant for all children's need (e.g. lesson plans, entertainment, and feeding)
- Provided care for children from birth to 5 years of age.
Travelex Currency Exchange
Atlanta, GA
04.2002 - 02.2003
- Responsible for buying and selling foreign currency.
- Would find best rates for foreign currency for customer's needs.
- Offered services such as Western Union.
- Had complete cash accuracy during entire duration of employment.
Education
High School Diploma - Business Clerical Trade Certified
Westside High School
GASkills
- Customer service
- Sales techniques
- Rental agreements
- Upselling strategies
- Customer relationship management
- Effective communication
- Goal-oriented mindset
- Prioritization
- Courteous demeanor
- Time management
Occupational Licenses Certificates And Training
Business Clerical Trade Certified, TCU, GA
Timeline
Advantage Rent a Car
03.2013 - 05.2014
Payless Rent a Car
11.2011 - 03.2013
Rental Sales Agent
DTAG Automotive
10.2003 - 05.2011
Assistant
Love & Care Home Daycare
04.2003 - 09.2003
Travelex Currency Exchange
04.2002 - 02.2003
High School Diploma - Business Clerical Trade Certified
Westside High School
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