Summary
Work History
Education
Skills
References
Timeline
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Adriana Harris

Adriana Harris

Atlanta

Summary

Accomplished and detail-oriented professional with diverse experience as a Law Clerk and Customer Service Manager. Seeking a challenging position in customer service support, leveraging legal expertise and proven managerial skills to enhance overall service quality.

Work History

Customer Service Representative

U-Haul
  • Provided exceptional customer support, addressing inquiries and resolving issues with professionalism
  • Maintained a high level of customer satisfaction through effective communication and problem-solving
  • Handled customer complaints and worked towards swift and satisfactory resolutions
  • Collaborated with cross-functional teams to improve overall customer experience.

Law Clerk

Fleschner Law
  • Prepared legal documents with meticulous attention to detail, ensuring compliance with legal standards
  • Conducted in-depth legal research and analysis to provide comprehensive support for attorneys
  • Compiled and organized case materials for efficient use by lawyers and judges during proceedings
  • Assisted in drafting and reviewing legal correspondence, improving communication within the legal team
  • Maintained well-organized case files, facilitating easy retrieval of critical information.

Customer Service Manager

Staples Inc.
  • Led and managed a customer service team, overseeing day-to-day operations and ensuring optimal service delivery
  • Developed and implemented customer service policies, procedures, and training programs to enhance team efficiency
  • Analyzed customer feedback and implemented strategies for continuous improvement in service quality
  • Collaborated with other departments to address complex customer issues and ensure effective problem resolution
  • Conducted regular performance evaluations, provided feedback, and identified areas for team development.

Education

Bachelor of Science (B.S.) - Business Administration -

Indiana State University
Terre Haute, In

Skills

  • Legal Research and Analysis
  • Customer Service Management
  • Attention to Detail
  • Document and Records Management
  • Microsoft Excel
  • Follow-up skills

References

Available upon request.

Timeline

Customer Service Representative

U-Haul

Law Clerk

Fleschner Law

Customer Service Manager

Staples Inc.

Bachelor of Science (B.S.) - Business Administration -

Indiana State University

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Adriana Harris