Summary
Overview
Work History
Education
Skills
Timeline
Generic

Babette Bonzanto

Ravenna

Summary

Capable CNA passionate about serving residents well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in assisted living establishments.

Overview

20
20
years of professional experience

Work History

Bartender

A+ Services
05.2023 - Current

Set up /break down catered bar per event specs.

Bartending services rendered till the party stops.

We include a handful of signature cocktails as well as cocktails per request/ catered specific to each event.

You can find us on Instagram.

I'm scheduled Thurs, Fri, and Saturdays. 4pm to 3am ish.


  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Store Rep.

West Branch Bait And Tackle
06.2023 - 04.2024

General opening or closing duties.

Managing the cash drawer.

Weighing in daily catches/ updating current winner.

Joke of the week board/ I made a cartoon with a dad joke weekly or more .

Issuing fishing / hunting licenses

Stocking / pricing and stocking the store as orders are received via truck /or mail.

Filling propane tanks.

Counting out bait/ minnows ect as requested.

Was an intermitted position/ seasonal


  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Participated in store promotions and sales events, driving increased foot traffic and overall sales volume.
  • Assisted in training new hires, helping them become proficient in store policies, procedures, and product knowledge.
  • Developed strong relationships with customers, fostering loyalty and repeat business through personalized interactions.
  • Contributed to inventory management, conducting regular stock checks and ensuring accurate records.
  • Maintained a visually appealing sales floor by organizing merchandise displays and restocking shelves efficiently.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Performed cash, card, and check transactions to complete customer purchases.

CNA

Danbury Senior Living Broadview Heights
05.2021 - 07.2023

These responsibilities include assisting patients with daily tasks, communicating with other members of the healthcare team, checking patients’ vital signs, and following facility and legal procedures about safety.


  • Answering calls from patients and making sure they’re as comfortable as possible
  • Checking and monitoring patients’ vital signs
  • Cleaning medical supplies and equipment
  • Communicating patients’ questions and concerns to nurses
  • Assist in dressing, bathing, and grooming patients
  • Ensuring that safety protocols and procedures are carried out properly
  • Following patient privacy rules and applying professional ethics
  • Gathering and stocking various medical supplies
  • Helping to ensure that patients’ nutritional and hydration needs are met
  • Keeping patients clean and attending to patient hygiene
  • Moving and transporting patients, such as helping patients get in and out of beds or wheelchairs

CNA

Danbury Senior Living Tallmadge
11.2020 - 05.2023

These responsibilities include assisting patients with daily tasks, communicating with other members of the healthcare team, checking patients’ vital signs, and following facility and legal procedures about safety.


Answering calls from patients and making sure they’re as comfortable as possible

  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checking and monitoring patients’ vital signs
  • Cleaning medical supplies and equipment
  • Communicating patients’ questions and concerns to nurses
  • Assist in dressing, bathing, and grooming patients
  • Ensuring that safety protocols and procedures are carried out properly
  • Following patient privacy rules and applying professional ethics
  • Gathering and stocking various medical supplies
  • Helping to ensure that patients’ nutritional and hydration needs are met
  • Keeping patients clean and attending to patient hygiene
  • Moving and transporting patients, such as helping patients get in and out of beds or wheelchairs

CNA

Country ELegance Assisted Living
02.2016 - 04.2018

These responsibilities include assisting patients with daily tasks, communicating with other members of the healthcare team, checking patients’ vital signs, and following facility and legal procedures about safety.


  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.

Data Entry Clerk

Venture Data
01.2013 - 02.2015
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Incoming calls / effectively state script/ input answer's per caller.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.

Call Center Representative

Express Scripts BPL
03.2005 - 06.2013
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.

Education

Associate of Applied Science - Allied Health Sciences

South University
Savannah, GA
03.2016

Skills

  • Strong multitasking
  • Customer Service
  • Highly reliable
  • Team player attitude
  • Engaging personality
  • Organizational ability
  • Professional Appearance
  • Service-oriented mindset
  • Honest and Dependable
  • Teamwork and Professionalism

Timeline

Store Rep.

West Branch Bait And Tackle
06.2023 - 04.2024

Bartender

A+ Services
05.2023 - Current

CNA

Danbury Senior Living Broadview Heights
05.2021 - 07.2023

CNA

Danbury Senior Living Tallmadge
11.2020 - 05.2023

CNA

Country ELegance Assisted Living
02.2016 - 04.2018

Data Entry Clerk

Venture Data
01.2013 - 02.2015

Call Center Representative

Express Scripts BPL
03.2005 - 06.2013

Associate of Applied Science - Allied Health Sciences

South University
Babette Bonzanto