Babu Rahman
Queens,NY
Summary
Dedicated customer service professional with expertise in efficiently processing vehicle registrations and assisting customers with inquiries. Strong commitment to building professional relationships that enhance customer satisfaction and drive business results. Knowledgeable in compliance with motor vehicle regulations and adept at maintaining accurate transaction records.
Overview
10
10
years of professional experience
Work History
Motor Vehicle Representative
Department of Motor Vehicles
Garden City, New York
01.2024 - 08.2026
- Processed vehicle registration and title applications for customers efficiently.
- Assisted customers with inquiries regarding licensing and vehicle regulations.
- Reviewed documentation to verify compliance with state motor vehicle laws.
- Ensured compliance with federal, state and local laws regarding motor vehicle registration policies and procedures.
- Advised customers on various options available when registering a vehicle or renewing their license plate sticker.
- Explained various fees associated with registering a new or used car or truck.
- Verified ownership documents for accuracy to ensure proper documentation of vehicles.
- Reviewed customer applications for completeness before processing them through the DMV system.
- Resolved customer inquiries related to Motor Vehicle services via phone and email.
- Maintained accurate records of transactions in the department's database.
- Conducted customer service training for new staff members to enhance service quality.
- Provided information on driving tests and appointment scheduling to applicants.
- Issued license plates, stickers, titles and registrations upon completion of required paperwork.
- Performed data entry into the DMV computer system using correct codes to process applications correctly.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Verified document authenticity to process license application.
- Processed various permits and licenses for marriages, fishing, and hunting applications.
Administrative Support Assistant
Northwell Health PM&R
01.2022 - 07.2023
- Collaborated with doctors to facilitate medical exams and coordinate patient test scheduling.
- Updated and maintained patients' insurance and medical information to ensure accuracy and compliance.
- Scheduling appointments for patients using sorian.
- Checking in patients and checking them out with Allscripts and sorain.
- Processed copayments from patients at the front desk.
- Answered inbound phone calls and made outbound calls regarding patients' needs.
- Scanned patients' medical information into patients charts.
Patient Care Coordinator
CITY MD
01.2021 - 12.2021
- Managed high volume of inbound and outbound calls to address customer inquiries about Medicaid needs
- Responded to customer questions regarding clinical results promptly
- Generated patient chart and reports
- Delivered prescribed medications to patients' pharmacies to ensure timely access to treatments.
- Documented actions taken, resolved issues, and updated customer information to maintain accurate account management.
Patient Care Coordinator
Marks Home Care
01.2019 - 12.2020
- Coordinated matching of home health aides with clients based on insurance requirements.
- Handled high volume of inbound and outbound calls, chats, and emails, providing assistance to customers with Medicaid needs.
- Managed scheduling of client meetings through updated excel sheets, ensuring timely appointments.
Call Center Representative
MetroPCS
05.2016 - 11.2018
- Answered inbound calls to support customers by resolving questions concerning their accounts, products, and services.
- Resolved billing issues, delivery inquiries, payment concerns, and order questions to enhance customer satisfaction.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Processed required transactions via web-based applications.
- Documented actions taken, issues resolved, and customer information to ensure accurate account management.
Education
High School Diploma -
Hillcrest High School
01-2013
Associates - Mental Health and Human Service
Kingsborough Community College
Skills
- Regulatory Compliance
- Data management
- Billing management
- Customer Education
- Complaint resolution
- Call center management
- Inbound & Outbound Calls
- Customer service excellence
- Verbal and written communication
- Technical support skills
- Microsoft Office proficiency
- Task prioritization
- Multitasking
- Active listening
Timeline
Motor Vehicle Representative
Department of Motor Vehicles
01.2024 - 08.2026
Administrative Support Assistant
Northwell Health PM&R
01.2022 - 07.2023
Patient Care Coordinator
CITY MD
01.2021 - 12.2021
Patient Care Coordinator
Marks Home Care
01.2019 - 12.2020
Call Center Representative
MetroPCS
05.2016 - 11.2018
High School Diploma -
Hillcrest High School
Associates - Mental Health and Human Service
Kingsborough Community College