Denise Fagan
Brooklyn
Summary
Seasoned Professional with 7 years in customer service environments, specializing in managing sensitive inquiries and ensuring regulatory compliance. Achievements include effective conflict resolution and implementation of strategies that increase client engagement and streamline operations.
Overview
7
7
years of professional experience
Work History
Motor Vehicle Representative
Department of Motor Vehicles
Brooklyn
08.2023 - Current
- Processed an average of 150 transactions daily, achieving a 95% accuracy rate in data entry and document processing.
- Managed confidential customer information entry into state database with integrity.
- Verified authenticity of DHS documents through database cross-referencing to ensure lawful client status.
- Processed vehicle registrations and title transfers efficiently for clients.
- Assisted customers with inquiries regarding motor vehicle laws and regulations.
- Facilitated issuance of driver's licenses and identification cards for applicants.
- Resolved customer conflicts and complaints while maintaining professionalism.
Supervisor
Auntie Anne's
Brooklyn
07.2021 - 05.2023
- Boosted online ratings and sales growth through innovative customer service strategies.
- Oversaw the daily cash log, ensuring financial accuracy.
- Boosted team efficiency by 20% through streamlined workflow processes.
- Supervised daily operations and staff schedules.
- Trained team members on food safety and quality standards for customer satisfaction.
- Directed and supervised team of 15 employees in daily operations.
Supervisor
Pret A Manger
Manhattan
01.2018 - 01.2020
- Conducted training programs for new employees, focusing on customer service excellence, resulting in increased customer satisfaction and revenue.
- Optimized customer service processes in a busy environment, maintaining outstanding customer experiences and achieving perfect scores in periodic service assessments.
- Foster a positive customer experience through professional and courteous interaction, particularly in demanding circumstances.
Education
BA - Africana Studies, Sociology
Brooklyn College
Brooklyn12.2023
H.S Diploma -
Central Park East High School
Manhattan06.2019
Skills
- Data Entry
- Outlook
- PowerPoint
- Excel
- Attention to Detail
- Exceptional interpersonal skills
- Management
- Strong verbal and written communication
- Problem Solving
- Analytical Thinking
- Organizational Skills
- Time Management
- Document processing
- Regulatory compliance
- Workflow optimization
- Customer service
Timeline
Motor Vehicle Representative
Department of Motor Vehicles
08.2023 - Current
Supervisor
Auntie Anne's
07.2021 - 05.2023
Supervisor
Pret A Manger
01.2018 - 01.2020
BA - Africana Studies, Sociology
Brooklyn College
H.S Diploma -
Central Park East High School
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