Dynamic customer service professional with a friendly demeanor and a strong commitment to teamwork, honed at Advanced Call Center. Proven problem-solver skilled in managing multiple tasks in fast-paced environments while ensuring compliance with HIPAA regulations. Passionate about delivering exceptional service and continuously improving processes.
Maintained client confidentiality according to HIPAA regulations at all times.
Managed incoming calls from patients and other healthcare facilities to provide information or
schedule services.
Scheduled appointments for patients using the electronic health records system.
Customer Care Coordinator
Developed customer service policies and procedures.
Assisted customers with product selection and ordering processes.
Managed multiple tasks simultaneously in a fast-paced environment.
Ensured compliance with all applicable regulations concerning the handling of personal data
provided by customers.
Customer Service Representative
Answered inbound calls, chats and emails to facilitate customer service.
Performed administrative tasks such as filing paperwork, updating databases and generating
reports.
Answered incoming calls from customers and provided assistance with product inquiries, billing
questions, and other customer service related issues.
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.