Elizabeth Ramos
Chicago,IL
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Contact Tracer
SGA youth and family
Chicago, IL
10.2020 - Current
- Contacting people to let them know they may have been exposed to Covid-19 and monitoring their health for signs and symptoms
- Helping people who may have been exposed to covid-19 get tested
- Explain what covid-19 is and how it can affect you and others
- Helping community members schedule vaccine appointments
- Helping people get food and necessary thing that they need
- Canvassing and flyers distribution
- Conducting Outreach to the community members using the Juvare software & Nice inContact software
- Targeted specific community groups with wellness and disease management information.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Homemaker Personal Care, Home inc
09.2011 - 02.2021
- 6639 S
- Pulaski Rd
- Personal care
- Housekeeping
- Laundry
- Meal Preparation
- Help clients maintain optimal health by overseeing medication administration and all doctor’s appointments
- Shopped for groceries regularly in order to keep the house stocked with necessities.
Office Manager
Pilsen Wellness Center, 3113
04.2013 - 05.2019
- W Cermak
- Evaluating the performance of front office staff
- Overseeing staff levels and schedules
- Checking Patients medical card eligibility
- Responsible for daily money deposits
- Made the patients feel welcomed and valued in the practice
- Covered Front desk when needed
- Ordered supplies for the office when needed
- Trained employees as needed with all administrative procedures
- Held petty cash and tracked usage
- Aided in answering the telephone and directing calls
- Ensured that the practice schedule was scheduled to goal for the doctor
- Resolved customer service issues
- Coordinated meeting arrangements and assisted in organizing special events.
Catcher/ Feeder
Knight Paper Box, 4651
02.2008 - 04.2013
- Pack cartons in boxes
- Load carton boxes in the machines
- Insect quality on cartons
- Loading packed boxes on pallets
- Maintain working area clean
- Throwing out the trash
- Train new employees as needed
- Labeling packed boxes
Education
High school Diploma -
Best Practice High School
2040 W Adams St, Chicago, Il 6061206.2006
Skills
- Fast learner
- Highly dependable
- Organization
- Customer Service
- Team management
- Like learning new things
- Enjoy helping people
- Updating logs
- Overseeing Deliveries
- Sorting and labeling
- Office Management
- Staff Training
Certification
- Community Contact Tracer Training at the City Colleges of Chicago.
- IDPH Office of Health Protection Data Security & Confidentiality Guideline Training.
- Vaccine Ambassador course At Malcolm X College.
Timeline
Contact Tracer
SGA youth and family
10.2020 - Current
Office Manager
Pilsen Wellness Center, 3113
04.2013 - 05.2019
Homemaker Personal Care, Home inc
09.2011 - 02.2021
Catcher/ Feeder
Knight Paper Box, 4651
02.2008 - 04.2013
High school Diploma -
Best Practice High School
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