Farahat Abdallah
Abu Dhabi
Summary
Customer‑focused Customer Service Specialist with 1.5 years of experience delivering high‑quality support across multiple industries. Skilled in resolving inquiries, handling complaints, and maintaining customer satisfaction through clear communication and problem‑solving. Proficient in CRM tools, multitasking, and working under pressure. Seeking to contribute strong service skills to a growing organization.
Overview
3
3
years of professional experience
Work History
IT Technician
TAW-JEEH Center
UAE
07.2025 - 08.2025
- Prepared digital and printed documents using office software and printing systems.
- Configured and tested conference room equipment including projectors, screens, and audio systems.
- Provided first‑level IT support for staff during meetings and presentations.
- Ensured all devices (laptops, printers, routers) were functioning properly before use.
- Assisted in troubleshooting connectivity, display, and hardware issues.
- Organized and maintained conference room technology for smooth daily operations.
Real Estate Agent
Darana Real Estate
UAE
01.2025 - 03.2025
- Assisted clients in finding suitable properties based on their needs and budget.
- Provided professional guidance to buyers, sellers, and renters throughout the property process.
- Conducted property tours and explained features, pricing, and contract terms clearly.
- Built strong relationships with clients to increase trust and repeat business.
Customer Service Assistant
Al Bawasim Contracting Est.
UAE
03.2023 - 02.2024
- Assisted customers via phone, email, and live chat.
- Resolved inquiries, complaints, and service requests efficiently.
- Escalated complex cases when required.
- Processed orders, returns, and exchanges accurately.
- Coordinated with internal teams to ensure smooth service delivery.
Customer Service Assistant
Carthage Advanced Projects Co.
Sudan
02.2022 - 12.2022
- Supported customer experience and service quality initiatives.
- Assisted in technology integration and data‑driven insights.
- Contributed to customer‑centric communication and training.
- Provided proactive support to enhance satisfaction.
Education
Bachelor of Science - Information Technology
University of Port Sudan
Sudan01-2022
Skills
Communication Skills
Problem-Solving
Computer Skills
Teamwork
Time Management
Language Skills
Timeline
IT Technician
TAW-JEEH Center
07.2025 - 08.2025
Real Estate Agent
Darana Real Estate
01.2025 - 03.2025
Customer Service Assistant
Al Bawasim Contracting Est.
03.2023 - 02.2024
Customer Service Assistant
Carthage Advanced Projects Co.
02.2022 - 12.2022
Bachelor of Science - Information Technology
University of Port Sudan