NOAH R. BOWNE
Johnstown,NY
Summary
Customer-focused telecommunications sales professional with a passion for learning and growing professionally within a dynamic business environment. Detail-oriented Computer Technician offering demonstrated success diagnosing and testing equipment to address repairs and reduce downtime. Ability to work directly with customers, corporate leaders, and decision-makers at all levels. Extensive telecommunications marketplace knowledge and experience. Ability to navigate sensitive situations with care and consideration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Technician
G & S SECURITY SOLUTIONS
12.2020 - Current
- Manage inventory and assembly of security and surveillance products
- Assist in installation of network surveillance cameras and peripheral equipment
- Work in conjunction with local school district troubleshooting and repairing defective student laptops and Chromebooks
- Repaired 200+ damaged student devices including motherboards, daughterboards, keyboards, batteries, mouse pads, screens, cameras, and hinges
- Maintain electronic inventory log of repair type and time to be billed
- Evaluate and troubleshoot for RMA of potentially damaged equipment when necessary
- Assembled NVR (network video recorder) housing units
- Regulated IP surveillance equipment and cameras
- Responsible for regulating incoming inventory and logging equipment deliveries.
Telecommunications Specialist
TELECON WIRELESS
05.2020 - Current
- Provide technical support, troubleshooting, and telecommunication services
- Provide installation services for Boost Mobile, Verizon, AT&T, and Gen Mobile telecommunication companies
- Responsible for accounts receivable for 400+ Verizon & AT&T clients
- Register and enroll customers and set up AutoPay accounts to avoid interruption of service
- Educate customers on the competitive monthly plans available and explain the benefits of the company’s expanded data network
- Inform customers of the advantages of high-speed data, unlimited talk and text, and unlimited music streaming options available on all plans
- Acquire and share product knowledge of all top-tier phone manufacturers including Apple, Samsung, Motorola, Nokia, NUU, and LG
- Assisted in the migration of 130+ customers from the 3G to 4G cellular network
- Manage and maintain cellular product inventory and accessories
- Traveled to Fulton & Montgomery County businesses to upgrade employees from 3G legacy platform to 4G cellular network.
Education
BS BUSINESS ADMINISTRATION - Business Administration
State University of New York (SUNY) at Oswego
Oswego, NY05.2023
AS BUSINESS ADMINISTRATION - Business Administration
Fulton-Montgomery Community College
SUNY Oswego05.2021
Skills
- Ensure High-Quality Customer Service
- Communication Skills
- Technology Skills
- Advanced MS Office 365
- Laptop/Chromebook Repairs
- Strategic Thinking / Problem Solving
- Attention to Detail
- Manage Resources Effectively
- Time Management
- Budget Management
- Organizational Skills
- Relationship Building
- Planning and Research Skills
- Social Media Management (Instagram, Twitter, Facebook, & Snapchat)
- Dependable
- Hard Working
- Support Colleagues
- Business Ethics & Confidentiality
Certification
- Graduated Magna Cum Laude, 05/2023
- Tau Sigma, 03/2023
- Google Analytics Certification, 10/2021
- Google Display Certification, 09/2021
- Google Search Certification, 09/2021
- Google Shopping Certification, 09/2021
- Google Video Certification, 09/2021
- Phi Theta Kappa National Honor Society, 05/2019
Professional Overview
Experienced Telecommunications Specialist with a proven track record of planning, implementing, and maintaining operational telecommunications systems. Proficient in assessing organizational needs and recommending appropriate solutions to optimize communication infrastructure. Skilled in managing telecommunication projects from conception to completion, ensuring seamless integration and functionality. Expertise in troubleshooting and resolving technical issues to minimize downtime and maximize efficiency. Strong communication skills, with a focus on providing exceptional customer support and fostering positive relationships with clients. Committed to staying updated on emerging technologies and industry best practices to drive continuous improvement.
Collegiate Achievements Recognition
The Princeton Review has consistently named the School of Business at SUNY Oswego among the nation’s most outstanding business schools in the nation. SUNY Oswego’s School of Business is accredited by the Association to Advance Collegiate Schools of Business.
Community Service
Schenectady City Mission, Soup Kitchen / Monthly Volunteer, 2018-2019
Timeline
IT Technician
G & S SECURITY SOLUTIONS
12.2020 - Current
Telecommunications Specialist
TELECON WIRELESS
05.2020 - Current
BS BUSINESS ADMINISTRATION - Business Administration
State University of New York (SUNY) at Oswego
AS BUSINESS ADMINISTRATION - Business Administration
Fulton-Montgomery Community College
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