Mark Clanton
Puyallup,WA
Summary
Dynamic HVAC Home Comfort Advisor with a proven track record at Dr. Cool Air Conditioning & Refrigeration, excelling in sales proposals and customer service. Achieved high closing rates by delivering tailored comfort solutions and fostering strong client relationships. Committed to continuous improvement and adept at problem-solving to enhance customer satisfaction.
Overview
5
5
years of professional experience
Work History
HVAC Home Comfort Advisor
Dr. Cool Air Conditioning & Refrigeration
01.2025 - 10.2025
- Assisted customers in selecting appropriate air conditioning systems based on needs and preferences.
- Conducted thorough assessments of HVAC systems to recommend necessary repairs and upgrades.
- Collaborated with technicians to ensure timely installation and service of equipment.
- Educated clients on energy efficiency options and maintenance practices for optimal system performance.
- Provided support in preparing estimates and proposals for potential clients' projects.
- Adapted quickly to new products, technologies, and industry regulations through ongoing training sessions.
- Built strong relationships with clients by delivering exceptional customer service and follow-up communication.
- Increased customer satisfaction by providing personalized comfort solutions based on individual needs and preferences.
- Helped customers achieve comfort targets by closing more than [Number] deals for new and upgraded system installations each month.
- Boosted overall efficiency within the sales department through implementation of streamlined administrative procedures designed to reduce paperwork burden on Comfort Advisors.
- Managed paperwork with high accuracy, preparing strong proposals and obtaining necessary signatures for work to proceed.
- Continuously improved product knowledge and expertise, keeping abreast of industry trends and technological advancements to better serve clients'' needs.
- Contributed to company growth by consistently meeting and exceeding personal sales targets.
- Improved sales performance by conducting thorough home energy assessments and recommending appropriate products.
- Engaged customers with friendly conversation to uncover needs and build trust.
HVAC Home Advisor
Americool Heating & Cooling
02.2022 - 01.2025
- Provided exceptional customer service during initial consultations, identifying clients'' needs and matching them with appropriate resources accordingly.
- Improved customer satisfaction by addressing and resolving home improvement concerns promptly and professionally.
HVAC Home Comfort Advisor
Mericurio's Heating & Air Conditioning
07.2020 - 12.2021
- Conducted in-home consultations to assess customer needs and recommend appropriate HVAC solutions.
- Developed tailored comfort plans based on energy efficiency assessments and client preferences.
- Educated clients on product features, benefits, and maintenance for optimal performance and satisfaction.
- Collaborated with installation teams to ensure seamless project execution and customer experience.
- Analyzed market trends to identify opportunities for service expansion and improved competitive positioning.
- Followed up with customers during installation to check on satisfaction and after job completion to offer additional support and service options.
- Maintained closing rate over [Number]% with dedicated prospecting and exceptional customer relations skills.
- Enhanced team productivity by sharing product knowledge and best practices with fellow Comfort Advisors.
- Optimized customer experience by promptly resolving any issues or complaints related to service or installation work.
- Demonstrated commitment to professional growth by attending industry conferences, workshops, and seminars as needed.
Education
Associate of Arts - Theology & World View Philosophy
Tacoma Bible College
Lakewood, WA06-2017
Certificate of Completion - Retail Business Management
Woolworth Vocatonal
Seattle, WA06-1982
High School Diploma -
Mount Tahoma High School
Tacoma06-1981
Skills
- Goal-oriented mindset
- Sales proposals
- Product presentation
- Sales agreements
- Upselling strategies
- System specifications
- Customer service
- Problem-solving
- Attention to detail
- Listening skills
- Excellent communication
- Active listening
Timeline
HVAC Home Comfort Advisor
Dr. Cool Air Conditioning & Refrigeration
01.2025 - 10.2025
HVAC Home Advisor
Americool Heating & Cooling
02.2022 - 01.2025
HVAC Home Comfort Advisor
Mericurio's Heating & Air Conditioning
07.2020 - 12.2021
Associate of Arts - Theology & World View Philosophy
Tacoma Bible College
Certificate of Completion - Retail Business Management
Woolworth Vocatonal
High School Diploma -
Mount Tahoma High School