Mark Clanton
Puyallup,WA
Summary
HVAC Home Comfort/Sales Advisor with 16 years of experience in Heating & Refrigeration. Proven track record of high closing rates through customized sales proposals and exceptional customer service. Committed to continuous improvement and effective problem-solving to enhance customer satisfaction. Expertise in tailoring HVAC financing options to meet individual customer needs.
Overview
5
5
years of professional experience
Work History
HVAC Home Comfort Advisor
Dr. Cool Air Conditioning & Refrigeration
Sumner, WA
01.2025 - 10.2025
- Assisted customers in selecting air conditioning systems tailored to specific needs.
- Conducted assessments of HVAC systems to recommend essential repairs and upgrades.
- Collaborated with technicians for timely installation and maintenance of equipment.
- Educated clients on energy efficiency options to enhance system performance.
- Prepared accurate estimates and proposals for potential client projects.
- Built strong client relationships through exceptional service and follow-up communication.
- Closed more than [Number] deals monthly, helping customers achieve comfort targets.
- Streamlined administrative procedures to boost sales department efficiency.
HVAC Home Advisor
Americool Heating & Cooling
Centralia, WA
02.2022 - 01.2025
- Conducted initial consultations to identify client needs and recommend suitable HVAC equipment.
- Resolved heating and cooling concerns promptly, enhancing customer satisfaction.
- Delivered exceptional sales and service to ensure optimal client experiences.
HVAC Home Comfort Advisor
Mercurio's Heating & Air Conditioning
Tacoma, WA
07.2020 - 12.2021
- Conducted in-home consultations to evaluate customer needs and recommend HVAC solutions.
- Developed customized comfort plans based on energy efficiency assessments for customers.
- Educated clients on HVAC product features and maintenance practices for improved performance.
- Collaborated with installation teams to ensure efficient project execution.
- Maintained closing rate exceeding 60% through strategic prospecting and customer relations.
- Optimized customer experience by resolving issues promptly and efficiently.
- Attended industry conferences to enhance professional knowledge and skills.
Education
Certificate of Technical Studies - HVAC Vocational Job Training
Pacific Air Company
Lakewood, WA06-2010
High School Diploma -
Mount Tahoma High School
Tacoma02-2010
Certificate of Completion - Retail Business Management
Woolworth Vocational
Seattle, WA06.1982
Skills
- Goal-oriented mindset
- Sales proposals and agreements
- Product presentation and sales
- Upselling and cross-selling strategies
- System specifications and assessments
- Customer service and education
- Problem-solving and analytical skills
- Attention to detail and listening
- Effective communication skills
- HVAC energy efficiency analysis
- Proposal preparation and development
- Customer relationship management
- Sales strategy formulation
- In-home consultations and assessments
- Industry awareness and performance tracking
References
References available upon request.
Timeline
HVAC Home Comfort Advisor
Dr. Cool Air Conditioning & Refrigeration
01.2025 - 10.2025
HVAC Home Advisor
Americool Heating & Cooling
02.2022 - 01.2025
HVAC Home Comfort Advisor
Mercurio's Heating & Air Conditioning
07.2020 - 12.2021
Certificate of Technical Studies - HVAC Vocational Job Training
Pacific Air Company
High School Diploma -
Mount Tahoma High School
Certificate of Completion - Retail Business Management
Woolworth Vocational