James McHone
Palatka,FL
Summary
Experienced with client consultations and recommending HVAC solutions tailored to individual needs. Utilizes strong communication and problem-solving skills to ensure client satisfaction and effective issue resolution. Knowledge of HVAC systems and customer service principles, ensuring optimal home comfort recommendations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
HVAC Comfort Advisor
Sunshine Services
Gainesville, FL
10.2025 - Current
- Guided clients through product selection, ensuring alignment with individual comfort and energy efficiency needs.
- Conducted comprehensive home assessments to identify HVAC improvement opportunities and recommend tailored solutions.
- Collaborated with installation teams to streamline project workflows, enhancing overall client satisfaction and service delivery.
- Analyzed customer feedback to refine service offerings and enhance client engagement strategies, resulting in increased referral business.
- Built strong client relationships through attentive follow-up, ensuring satisfaction with services provided.
- Increased customer satisfaction by providing personalized comfort solutions based on individual needs and preferences.
- Established trust with clients through clear communication, addressing concerns, and providing expert advice.
Production Manager
Lickety Split
Jacksonville, FL
01.2025 - 10.2025
- Oversaw daily production operations, ensuring efficiency and quality standards met consistently.
- Implemented process improvements that enhanced workflow and reduced downtime across production lines.
- Mentored team members on best practices in safety protocols and operational procedures.
- Collaborated with cross-functional teams to optimize resource allocation and inventory management.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
HVAC Technician
Lickety Split
Jacksonville, FL
04.2023 - Current
- Supplied technical assistance to customers over phone using simple troubleshooting techniques.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Customized ductwork designs for optimal airflow distribution while maintaining energy-efficient operation standards within client spaces.
Handyman Owner
American Maid Handyman LLC
Saint Augustine, FL
08.2022 - Current
- Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
- Implemented creative problem-solving strategies when faced with unique repair challenges that resulted in effective solutions tailored to specific situations.
- Assembled and installed new furniture for client's living room to improve comfort and and functionality.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Installed lighting fixtures to improve lighting and increase energy efficiency.
HVAC Technician
Griffin Home Services
Ponte Vedra, FL
05.2020 - 08.2022
- Supplied technical assistance to customers over phone using simple troubleshooting techniques.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Performed routine maintenance on heating and cooling systems.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Customized ductwork designs for optimal airflow distribution while maintaining energy-efficient operation standards within client spaces.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
HVAC Technician
Arctic Breeze Air
Palm Coast, FL
02.2015 - 05.2020
- Supplied technical assistance to customers over phone using simple troubleshooting techniques.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Worked overtime, holidays and weekends to accommodate company needs.
- Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
HVAC Technician
Climate Masters Heating & Air Conditioning Inc.
Saint Augustine, FL
02.2011 - 02.2015
- Supplied technical assistance to customers over phone using simple troubleshooting techniques.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
- Assisted sales team members in preparing detailed proposals outlining scope of work and costs associated with proposed projects.
- Optimized performance by balancing systems and calibrating controls.
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Collaborated with project managers to ensure timely completion of large-scale HVAC installations.
HVAC Technician
First Class HVAC
Elkton, FL
04.2005 - 02.2011
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Performed routine maintenance on heating and cooling systems.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Worked in strict compliance with applicable OSHA regulations and safety requirements.
- Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
- Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
HVAC Installer
Powell HVAC
Saint Augustine, FL
04.2001 - 04.2005
- Assisted in maintenance, repair and installation of ventilation systems.
- Reduced costly callbacks for clients by performing comprehensive quality control checks after each installation or repair.
- Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Optimized performance by balancing systems and calibrating controls.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
Education
HVAC - HVAC Installation And Repair
NEFBA
Saint Augustine, FL01-2005
GED -
St. Augustine High School
Saint Augustine, FL07-2000
Skills
- Unit troubleshooting
- Client Needs Assessment
- HVAC system design
- Ventilation Systems
- Pipe fitting
- Coolant charging
- System Testing
- Heating and ventilation repairs
- Client relationship building
- Goal-oriented mindset
- Sales proposals
Accomplishments
- Supervised team of 20 install crews
- Achieved highest production week by completing 1.5 million dollars worth of installs with accuracy and efficiency.
Certification
- Nexstar Service Sysems Training - 2021
- Nexstar Service Managment Training - 2022
- EPA type II - 2005
- Daikin Fit inverter - 2020
- American Standard inverter - 2019
- Bryant inverter - 2013
Timeline
HVAC Comfort Advisor
Sunshine Services
10.2025 - Current
Production Manager
Lickety Split
01.2025 - 10.2025
HVAC Technician
Lickety Split
04.2023 - Current
Handyman Owner
American Maid Handyman LLC
08.2022 - Current
HVAC Technician
Griffin Home Services
05.2020 - 08.2022
HVAC Technician
Arctic Breeze Air
02.2015 - 05.2020
HVAC Technician
Climate Masters Heating & Air Conditioning Inc.
02.2011 - 02.2015
HVAC Technician
First Class HVAC
04.2005 - 02.2011
HVAC Installer
Powell HVAC
04.2001 - 04.2005
GED -
St. Augustine High School
HVAC - HVAC Installation And Repair
NEFBA
Skills
- Equipment Configuration
- Duct Sizing and Design
- Licensed Refrigeration Technician
- Ductwork Fabrication