Fritznel Hyppolite
Stamford,CT
Summary
Experienced customer service representative with over a decade of experience in Connecticut. Proven track record of building strong relationships and maintaining effective communication within a team. Background in the criminal justice system enhances ability to respond positively. Proficient in customer service, attentive listening, critical thinking, and meticulous data entry.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Alliance Building Services
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Concierge Representative
Allied Universal Security Services
02.2017 - 11.2021
- Handled guest complaints with professionalism, resolving issues quickly to maintain high levels of satisfaction.
- Streamlined front desk operations for improved efficiency and reduced wait times for guests.
- Maintained up-to-date knowledge of area attractions and events to provide accurate information to guests.
- Collaborated with team members to ensure consistent delivery of exceptional customer service.
Education
Bachelor of Arts - Criminal Justice
University of Arizona Global Campus
06-2024
Associate of Arts - Criminal Justice
Norwalk Community College
Norwalk, CT05-2022
GED -
Adult School, Stamford, Ct
Stamford, CT06-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
French
Full Professional
English
Full Professional
Spanish
Professional Working
haitian creole
Native or Bilingual
Timeline
Customer Service Representative
Alliance Building Services
05.2022 - Current
Concierge Representative
Allied Universal Security Services
02.2017 - 11.2021
Bachelor of Arts - Criminal Justice
University of Arizona Global Campus
Associate of Arts - Criminal Justice
Norwalk Community College
GED -
Adult School, Stamford, Ct
Similar Profiles
Marc Vespucci ValmontMarc Vespucci Valmont
Security Officer at Alliance Building ServicesSecurity Officer at Alliance Building Services
Robert GallardoRobert Gallardo
CLEANER at Alliance Building ServicesCLEANER at Alliance Building Services
Shahiyd WalkerShahiyd Walker
Facilities Manager at Alliance Building ServicesFacilities Manager at Alliance Building Services
George E. Kastrounis, Jr.George E. Kastrounis, Jr.
Project Executive at Alliance Building ServicesProject Executive at Alliance Building Services
Julissa RosarioJulissa Rosario
Babysitter/ Nanny at Home DaycareBabysitter/ Nanny at Home Daycare