Baffour Sencherey
Dallas,GA
Summary
Assistant Sales Manager with demonstrated record of success as sales team leader with exceptional relationship-building skills, persuasive communication style and motivational approach. Highly experienced with IT, Shoes, and Auto market and proven talent in learning new products, services and processes quickly. I am a skilled technician capable of identifying and fixing problems, updating systems, installing new hardware and software, installing cables, troubleshooting computers and networks infrastructure, documenting systems, and supporting the ICT department in multiple capacities. Well-versed in developing and implementing effective sales strategies to maximize profits. Talented trainer and personnel developer with good people and problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability.
Overview
10
10
years of professional experience
Work History
Assistant Sales Manager
Ken AutoMotors
08.2017 - 09.2023
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed and developed sales team.
- Strengthened performance by applying excellent program and project leadership skills.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Designed innovative market strategy to boost market penetration, increasing operating profit margin by 50% in 2022.
Sales Associate Manager
Sneaker Quote
06.2016 - 08.2019
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Created and implemented sales performance reporting tactics using Salesforce and Tableau.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Personal Assistant
Falilah Company Limited
11.2015 - 05.2016
- Answering telephone calls
- Maintaining diaries
- Arranging appointments
- Taking messages
- Typing/word processing
- Using a variety of software packages
- Liaising with staff, suppliers and clients
- Preparing letters, presentations and reports.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
system support engineer (Internship)
Ghana Export Promotion Authority
06.2013 - 10.2015
- Contributes to team effort by accomplishing related results as needed
- Installing and configuring computer hardware operating systems and applications
- Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
- Replacing parts as required.
- Maintained computer systems, installed and upgraded new systems.
- Performed troubleshooting and maintenance of existing network systems.
- Offered technical guidance and advised users of alternative approaches when troubleshooting.
- Worked with various departments on integrating new processes for software and manual usage.
- Worked effectively in both independent and team environments to exceed IT goals.
Education
Business -
Accra Academy Secondary School
Professional Diploma in Information Technology (Network Engineering-Microsoft Technology) - Information Technology
BlueCrest College
Accra, Ghana05.2015
Honors Diploma in Network Engineering – Microsoft Technologies - Information Technology
BlueCrest College
Accra, Ghana05.2013
Skills
- Familiarity with Microsoft application (PowerPoint, word and excel)
- Good communication and interpersonal skills
- Consistent, fair and of sound work ethics
- Accountable and responsive
- Good marketing skills
- Responsible and reliable personality
- Ability to work easily with numbers and to make sense of association of numbers
- Ability and willingness to learn
- Excellent in planning and organizing
- Good interpersonal and communication skills
- Resourceful
- Good knowledge in computing
- Extensive PC research skills
- Effective interaction with customers and all levels of management
- Maintain good working relationships with supervisors and colleagues
- Knowledge of established material handling procedures
- Ability to follow instructions
- Action Planning
- Data Reporting
- Sales Strategy Development
- KPI Monitoring
- Excel
- Microsoft Word
- Team Building and Development
- Revenue Monitoring
References
Mr. Selorm Kwame Sosu, Acting System Admin, Ghana Export Promotion Authority,
P. O. Box M146, Accra,
+233 266747422.
Mr. Joseph Seko Dawdah Kamatey, C.E.O, Falilah Company Limited,
P. O. Box 1124, Accra,
+233 547184841.
Mr. Ken Agyeiman, C.E.O Ken AutoMotors
+233 243489838
Hobbies and Interests
- Volley ball, basketball and table tennis
- Swimming and cycling
- Draft and Music
Languages
English
Native or Bilingual
Twi
Native or Bilingual
Timeline
Assistant Sales Manager
Ken AutoMotors
08.2017 - 09.2023
Sales Associate Manager
Sneaker Quote
06.2016 - 08.2019
Personal Assistant
Falilah Company Limited
11.2015 - 05.2016
system support engineer (Internship)
Ghana Export Promotion Authority
06.2013 - 10.2015
Business -
Accra Academy Secondary School
Professional Diploma in Information Technology (Network Engineering-Microsoft Technology) - Information Technology
BlueCrest College
Honors Diploma in Network Engineering – Microsoft Technologies - Information Technology
BlueCrest College
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