Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bagrat Oganesyan

Rockville,United States

Summary

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.

Overview

8
8
years of professional experience

Work History

Sales Representative

King Volkswagen
Gaithersburg, Maryland
02.2024 - Current
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Followed up with customers to build long-term relationships and successful referrals.
  • Explained differences between models to clients, comparing and discussing capabilities and features.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Showcased vehicle features and took customers on test drives in local area.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Checked purchased vehicles at delivery time for damage and completed remaining preparations.
  • Answered store and merchandise questions and led customers to wanted items.

Sales Representative

MINI of Montgomery County
Gaithersburg, Maryland
09.2023 - 02.2024
  • Advised customers on the latest product features and benefits.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Educated customers about products and services offered by the company.
  • Maintained accurate records of customer interactions and transactions.
  • Provided personalized service to build relationships with customers.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Identified customer needs by asking questions and advising on best solutions.

Sales Representative

King Volkswagen
Gaithersburg, MD
06.2021 - 08.2023
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Followed up with customers to build long-term relationships and successful referrals.
  • Explained differences between models to clients, comparing and discussing capabilities and features.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Showcased vehicle features and took customers on test drives in local area.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Checked purchased vehicles at delivery time for damage and completed remaining preparations.
  • Answered store and merchandise questions and led customers to wanted items.

Lot Attendant

King Volkswagen
Gaithersburg, MD
06.2019 - 06.2021
  • Patrolled parking areas and monitored car safety to prevent theft and damage.
  • Parked and retrieved automobiles for customers in parking lots, storage garages or new car lots.
  • Monitored parking area for safety, security and general customer concerns.
  • Fueled vehicles and checked tires for proper inflation prior to test drives.
  • Cleaned cars both externally and internally by hand or with use of automated equipment.

Cashier

Safeway
Rockville, MD
02.2017 - 05.2019
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Verified customer age requirement for tobacco purchases.

Education

Associate of Science - Digital Animation

Montgomery College
Rockville, MD
05-2021

Bachelor of Science - Web And Digital Design

University of Maryland Global Campus
Hyattsville, MD

Skills

  • Product and Service Knowledge
  • Post-Sales Support
  • Sales Closing
  • Relationship Selling
  • On-Site Product Demonstrations
  • Exceeding Customer Expectations
  • Customer Service
  • Building Customer Loyalty
  • Meeting Sales Goals
  • Building Customer Relationships and Loyalty

Languages

English
Native/ Bilingual
Russian
Native/ Bilingual
Armenian
Full Professional

Timeline

Sales Representative

King Volkswagen
02.2024 - Current

Sales Representative

MINI of Montgomery County
09.2023 - 02.2024

Sales Representative

King Volkswagen
06.2021 - 08.2023

Lot Attendant

King Volkswagen
06.2019 - 06.2021

Cashier

Safeway
02.2017 - 05.2019

Associate of Science - Digital Animation

Montgomery College

Bachelor of Science - Web And Digital Design

University of Maryland Global Campus

Similar Profiles

CREATE PROFILE