BAHJA HIRSI
Minneapolis,MN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Unifi Aviation
Minneapolis, MN
11.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Degree In Communication - Communication Studies
Normandale Community College
Minneapolis, MN11.2022
Skills
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Needs Assessment
- Interpretation and Translation Services
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Customer Retention Strategies
- Order and Refund Processing
- I am good with Answering Customer Questions
- Report Preparation
- Customer Service and Assistance
Timeline
Customer Service Representative
Unifi Aviation
11.2022 - Current
Degree In Communication - Communication Studies
Normandale Community College
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