IT Support Specialist
Oversaw the call flow of a high volume of calls and attended to their technical support requirements.
Set up workstations for users by configuring the hardware, devices, and software, providing ready-to-use setups.
Performed first line installation of operating systems and applications on workstations.
Responsible for diagnosing and troubleshooting problems with hardware, software and networks.
Kept servers and systems maintained so that operational networks were supported during peak periods.
Saw to customer inquiries and provided them with technical help and services both over the phone and face to face.
Managed performance of the system and analyze it for probable forthcoming problems.
