Summary
Work History
Education
Skills
Timeline
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Baidoo Alfred Ntow

Accra,Ghana

Summary

Reliable and responsible employee proficient in multitasking while maintaining a consistently positive attitude. Have a strong willingness to accept additional tasks to help the team achieve its objectives. Looking for a full-time position which is challenging and utilizes my people skills along with time management and problem-solving abilities. Result-oriented and passionate organizational job seeker with strong attention to detail seeking an entry-level position in IT support specialist . Will help the team meet and exceed specified targets. Collaborative team member with strong organizational skills. Skilled with the management of multiple ongoing projects, ensuring high levels of accuracy. Skilled at prioritizing tasks and completing them before the specified deadline. Results-focused self-starter who possesses exceptional time management and problem-solving capabilities. Trusted for flexibility and consistent ability to quickly learn and implement new concepts. I am committed to these goals to ensure success on the team and contribute to the organization’s overall development.

Work History

IT Support Specialist

Lb services Ltd
Accra Ghana
11 2024 - Current

Oversaw the call flow of a high volume of calls and attended to their technical support requirements.

Set up workstations for users by configuring the hardware, devices, and software, providing ready-to-use setups.

Performed first line installation of operating systems and applications on workstations.

Responsible for diagnosing and troubleshooting problems with hardware, software and networks.

Kept servers and systems maintained so that operational networks were supported during peak periods.

Saw to customer inquiries and provided them with technical help and services both over the phone and face to face.

Managed performance of the system and analyze it for probable forthcoming problems.

Education

Bachelor - Bachelor Of Science In Information Technology

University of professional studies Accra
08.2024

Skills

Effective Written Communication

Outstanding Communication

Incorporating a flexible and adaptable approach

Administrative Aid

Reliably and Accountably

Collaboration and Teamwork

Critical Thinking

Strategic and Operational Planning

Innovation and Creativity

Timeline

IT Support Specialist

Lb services Ltd
11 2024 - Current

Bachelor - Bachelor Of Science In Information Technology

University of professional studies Accra
Baidoo Alfred Ntow