Bailey Reeves
San Antonio,TX
Summary
Qualified IT professional with three years of experience, excelling in IT troubleshooting and cultivating excellent communication. Demonstrated success in strengthening system performance, ensuring data security, and delivering exceptional end-user support. Skilled in managing complex issues, prioritizing tasks effectively, and building strong client relationships to drive problem resolution and user satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
U.S. Army Active Duty
08.2021 - Current
- Set up network profiles, security permissions and file sharing systems.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Managed helpdesk operations, prioritizing tasks according to urgency with ticketing systems and impact on overall business functions.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
Education
High School Diploma -
Wylie High School
Wylie, TX05.2021
Skills
- IT Troubleshooting
- Desktop support
- Information Security
- Problem-solving skills
- End-user support
- Time Management
- Attention to Detail
- Flexible and Adaptable
Certification
- Sustainment Automation Support Management Office (SASMO) Training - 02/2023
- Security+, CompTIA - 03/2024
Timeline
Information Technology Specialist
U.S. Army Active Duty
08.2021 - Current
High School Diploma -
Wylie High School
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