Summary
Overview
Work History
Education
Skills
Timeline
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Bailee Brown

Sturgis,SD

Summary

Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.

Overview

7
7
years of professional experience

Work History

Front Office Manager

Sturgis Meats, LLC
01.2023 - 08.2023
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Took inventory of all frozen meats, jerky, supplies for processing floor and ordered in a timely fashion.
  • Coached employees on processing floor through day-to-day work and resolved complex problems.
  • Grew a database of wholesale beef jerky and frozen inventory customers, processing customers, and built a positive rapport with each.
  • Had plenty of experience with managing Quickbooks for invoicing, Square for processing payments, and Microsoft Office for other duties.
  • Created, prepared, and delivered reports to various departments.
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.

Laundry Attendant

Sturgis Laundry And Dry Cleaning
08.2022 - 01.2023
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Collected soiled linens and clothing and pretreated stains.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Built relationships with recurring and new customers.

Waitress

Texas Roadhouse
01.2017 - 07.2018
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Associate of Arts - Small Business Management

National American University
Rapid City, SD

High School Diploma -

Penn Foster Online High School
Watertown, SD
05.2014

Skills

  • Calendar Management
  • Customer Service
  • Project Management
  • Schedule Management
  • Inventory and Ordering
  • Staff Management
  • Spreadsheet Tracking
  • Documentation
  • Fee Collection
  • Front Office Management

Timeline

Front Office Manager

Sturgis Meats, LLC
01.2023 - 08.2023

Laundry Attendant

Sturgis Laundry And Dry Cleaning
08.2022 - 01.2023

Waitress

Texas Roadhouse
01.2017 - 07.2018

Associate of Arts - Small Business Management

National American University

High School Diploma -

Penn Foster Online High School

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Bailee Brown