Emely Palacio
Libertas Academy Charter School
Holyoke,MA
2
Languages
4
years of professional experience
Business Administration professional with two year of experience in administrative operations, process coordination, and data management. Experienced in supporting daily business operations, maintaining accurate records, preparing reports, and collaborating across multiple departments to improve efficiency and service quality.
Strong analytical and organizational skills with the ability to manage multiple priorities, solve problems, and adapt quickly to new systems and technologies. Passionate about continuous process improvement and delivering high-quality operational support
Work History
Front Office Manager
1 Year 6 Months- Served as primary contact for students, families, and staff through management of phone calls, emails, and inquiries.
- Facilitated student recruitment by assisting prospective families with enrollment information and guidance.
- Processed new student applications and admission documentation efficiently to maintain accurate records.
- Coordinated transportation logistics, establishing bus routes for timely student travel.
- Maintained precise attendance, enrollment, admissions, and transfer records for students and staff.
- Ensured compliance with school policies and confidentiality standards for sensitive data.
- Organized school-wide calendar and coordinated meetings and events effectively.
- Oversaw office supply inventory and optimized front office operations for administrative efficiency.
- Supervised front office operations, ensuring efficient guest check-in and check-out processes.
- Coordinated scheduling for staff and managed daily front desk activities to optimize workflow.
Account Manager
2 Years 7 Months- Consulted clients to process quotes, renewals, policy updates, and claims efficiently.
- Assisted clients in selecting tailored insurance coverage options based on individual needs.
- Maintained accurate client records within agency systems during application processing.
- Educated clients on policy features, benefits, and terms of service comprehensively.
- Responded promptly to client inquiries to enhance overall satisfaction.
- Resolved customer complaints with professionalism and efficiency.
- Managed high volume of incoming calls regarding billing inquiries and claim statuses.
- Collaborated with claims adjusters for timely resolutions for policyholders.
- Managed client accounts, ensuring timely responses to inquiries and requests.
- Developed and maintained strong relationships with clients, enhancing customer satisfaction.
- Analyzed client needs to recommend suitable insurance products and services.
- Coordinated policy renewals and updates, ensuring compliance with industry regulations.
- Collaborated with underwriting teams to facilitate smooth policy issuance processes.
- Trained junior account managers on best practices for client engagement and retention.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Education
High School Diploma
Associate of Science - Human Services
Skills
Office & Operations Management
Administrative Support
Calendar Management
Schedule management
Enrollment processing
Student outreach
Data management
Customer Service
Microsoft Office
Google Workspace
Leadership
Team supervision
Organizational Skills
Time Management
Staff Training
Client relations
Effective multitasking
Workflow optimization
Customer service
Customer relations
Scheduling and calendar management
Microsoft Office Suite
Operations management
Team management
Administrative skills
Oral and writing communication
Data entry
Records management
Effective planning
Staff management
Database management
Administrative support
Education
true,other
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Office Manager
Libertas Academy Charter School
01.2025 - CurrentRead More
Account Manager
CHI Insurance Agency Inc
06.2022 - 01.2025Read More
Holyoke Community College
Associate of Science from Human Services
Read More
Holyoke High School
High School Diploma
Read More