Alicia Albright
Little Elm
Summary
Highly organized Administrative & Office Operations professional with a strong track record in managing daily office functions and facilitating cross-department communication. Proven ability to streamline workflows and maintain confidentiality while supporting executives and enhancing operational efficiency. Eager to apply leadership and executive support skills in an Executive Assistant role.
Overview
5
5
years of professional experience
Work History
Business Office Manager
Sage Oak of Denton
Denton
02.2026 - Current
- Managed daily operations of business office and administrative functions.
- Coordinated staff schedules and ensured adequate coverage for all shifts.
- Oversaw billing processes and maintained accurate financial records.
- Maintained employee records, including payroll, vacation time and benefits information.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Handled confidential company information in accordance with established protocols.
- Scheduled meetings and appointments for executive team members.
- Oversaw departments and staffing coverage to facilitate day-to-day operations of business office.
- Managed office budget and ensured accurate financial records were kept.
- Trained new staff on office procedures and protocols effectively.
- Developed reports to track expenses and identify cost-saving opportunities.
- Assisted in compliance audits to ensure adherence to regulatory standards.
- Implemented office policies to enhance workflow and improve efficiency.
- Facilitated communication between departments to support operational needs.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Ordered supplies when necessary to keep the office running smoothly.
- Answered phones promptly and directed calls appropriately.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Organized filing systems for easy retrieval of documents.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Monitored office inventory to maintain supply levels.
- Reviewed invoices for accuracy to identify cost savings.
- Supervised business office staff and administrators, driving office operations.
- Assisted in processing travel and expenses by gathering receipts, coding charges and submitting worksheets.
- Trained, supervised and evaluated staff performance.
- Acted as liaison between management team members, staff and external vendors.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Compiled reports from various departments on a regular basis.
- Directed and oversaw office personnel activities.
- Oversaw financial management, including budget preparation, analysis, and reporting.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Executive Assistant
Texas Water and Fire
Carrolton
07.2025 - Current
- Provide high-level administrative support to company owners, project managers, and department leaders.
- Manage executive calendars, coordinate meetings, and ensure timely communication of priorities and deadlines.
- Prepare reports, proposals, estimates, and internal documentation for leadership review.
- Draft and proofread correspondence, contracts, and client communications.
Unit Secretary/Executive Assistant to Drs in ER
Mercy Medical Center Hospital
Roseburg
04.2024 - 06.2025
- Provide high-level administrative support to physicians, hospitalists, and emergency department leadership.
- Manage high-volume communication flow, including multi-line phones, referrals, prescriptions, and documentation.
- Coordinate with EMTs, law enforcement, and fire departments, demonstrating professionalism and urgency.
- Assist patients and staff from check-in through discharge, ensuring accurate records and efficient workflow.
- Manage complex calendars for physicians, including patient appointments, internal meetings, and administrative obligations.
- Coordinate daily schedules to ensure physicians stay on track in a fast-paced clinical environment.
- Prepare correspondence, reports, memos, and confidential documents on behalf of the physicians.
- Prioritize incoming communication (emails, calls, messages) and respond or escalate as appropriate.
- Maintain strict confidentiality regarding patient information and administrative matters (HIPAA compliance).
HR Manager / Office Manager
Servpro of Douglas County
Roseburg
02.2021 - 09.2023
- Acted as executive-level administrative partner to ownership and leadership teams.
- Managed daily office operations, including scheduling, timecards, payroll support, A/P reports, ordering supplies, and contract coordination.
- Conducted hiring, onboarding, employee communication, and HR record maintenance.
- Prepared and uploaded estimates and reports; served as main point of contact for insurance adjusters and clients.
- Supervised production staff, coordinated job scheduling, and maintained operational efficiency.
- Handled sensitive and confidential information with discretion.
Portfolio Manager / Maintenance Coordinator
NeighborWorks Umpqua
10.2019
- Conducted data entry, application processing, and applicant communication.
- Support office management by maintaining records, ordering supplies, handling invoicing, approving timecards, and managing contracts.
- Used Microsoft Office and internal systems to track and update information.
Administrative Assistant
Servpro of Douglas County
- Managed inbound communication, documentation, scheduling, and insurance correspondence.
- Supported payroll, TSheets, job scheduling, and customer payments.
- Maintained organized administrative workflow using Microsoft Office.
Data Entry Specialist
Orenco Systems
- Completed large-scale data entry project converting and organizing over 15,000 wire lists using Excel.
Office Assistant
Terrain Tamers
Dillard
- Handled phones, filing, document processing, truck ticket logging, coding, and timecard support.
Bartender/Lottery
Abby's Legendary Pizza
- Developed strong communication, customer interaction, problem-solving, and cash handling skills.
Customer Service Representative
First Call Resolution
- Developed strong communication, customer interaction, problem-solving, and cash handling skills.
Computer Sales Representative
Dell Computers
- Developed strong communication, customer interaction, problem-solving, and cash handling skills.
- Supervised teams and assisted with performance data as a sales representative with Dell.
Education
High School Diploma -
Roseburg High School
Roseburg, ORPhlebotomy Certification -
Umpqua Community College
Skills
- Executive & Administrative Support
- Office & Operations Management
- Scheduling & Calendar Management
- HR & Onboarding Coordination
- Travel Planning
- Data Management & Reporting
- Customer & Client Relations
- Document Preparation & Filing
- Vendor & Contractor Coordination
- Communication & Cross-Department Liaison
- Timecard, Payroll & A/P Assistance
- Microsoft Office Suite
- Internal Systems
- Microsoft Word
- Excel
- Outlook
- Internal CRM
- Database systems
- Scheduling Platforms
- TSheets
- Data entry and reporting
- Document management
- Office management
- Staff scheduling
- Compliance auditing
- Customer service
- Data analysis
- Project coordination
- Team leadership
- Financial reporting
- Time management
- Policy and procedure modification
Timeline
Business Office Manager
Sage Oak of Denton
02.2026 - Current
Executive Assistant
Texas Water and Fire
07.2025 - Current
Unit Secretary/Executive Assistant to Drs in ER
Mercy Medical Center Hospital
04.2024 - 06.2025
HR Manager / Office Manager
Servpro of Douglas County
02.2021 - 09.2023
Portfolio Manager / Maintenance Coordinator
NeighborWorks Umpqua
10.2019
Computer Sales Representative
Dell Computers
Customer Service Representative
First Call Resolution
Bartender/Lottery
Abby's Legendary Pizza
Office Assistant
Terrain Tamers
Data Entry Specialist
Orenco Systems
Administrative Assistant
Servpro of Douglas County
High School Diploma -
Roseburg High School
Phlebotomy Certification -
Umpqua Community College