Jocelyn Chapman
San Marcos
Summary
Experienced business office manager with expertise in optimizing operational efficiencies, managing teams, and ensuring seamless office operations. Proven track record in strategic planning, budgeting, and project management, leading to enhanced productivity and cost savings. strong communicator experienced in multitasking and refining processes with commitment to employees
Overview
10
10
years of professional experience
Work History
Business Office Manager
Alsco Uniforms
Vista
01.2026 - Current
- Managed daily operations of business office, overseeing administrative tasks to ensure smooth workflow and service delivery
- Developed and implemented office policies and procedures to improve productivity and streamline processes
- Supervised team of 5 administrative staff, guiding training efforts and conducting performance evaluations to enhance team capabilities
- Maintained accurate records of employee attendance, time off requests, and payroll information using HR software systems
Office Manager/Payroll Specialist
Gladly Coffee
Escondido
03.2024 - 12.2026
- Process bi-weekly payroll for a staff of 40+ through the Paychex platform. Keep track of deductions, tips, garnishments, and insurance plans.
- Complete WC payroll audits monthly and yearly. Keep updated on ever-changing state and federal employment policies. Maintain strict employment records.
- Oversaw departmental recordkeeping, including financial reports and compliance documentation, identifying process improvement opportunities that enhanced accuracy and efficiency.
- Supervised and trained office staff, managing work schedules and delegating tasks to improve workflow and staff performance.
- Prepared journal entries and completed month-end close accurately and timely, adhering to established guidelines and procedures.
Project Manager
Soulcast Ltd
London
12.2022 - 10.2025
- Developed comprehensive project plans, including timelines, milestones, resource allocation, and risk management strategies
- Monitored project progress through status meetings and reports, proactively identifying and addressing potential risks
- Conducted post-project evaluations to identify improvement areas for future project execution
Accounting and Payroll Specialist
Superior Agency Services
Carlsbad
02.2020 - 12.2022
- Processed bi-weekly payroll for 15 companies via Paychex platform, tracking deductions, garnishments, and insurance plans, while completing monthly and yearly WC payroll audits.
- Navigated day-to-day accounting processes for 20+ companies across various fields, managing AP/AR, journal entries, reports, and month-end close activities.
- Developed and managed departmental budgets, monitored expenses, and implemented cost-control measures to support organizational goals.
Administrative Assistant/Receptionist
Olympus Movement Performance
Vista
11.2017 - 11.2020
- Coordinated meetings, appointments, and travel arrangements for executives and staff to support organizational operations
- Created and maintained electronic filing systems to ensure efficient organization and retrieval of documents
- Managed patient registration process, maintaining accurate and up-to-date information in electronic health records for improved patient care
- Scheduled appointments for patients, enhancing clinic efficiency and reducing wait times
Administrative Assistant / Billing Specialist / Executive Assistant
Arca International
Carlsbad
10.2016 - 02.2020
- Processed and submitted accurate and timely invoices for billing, ensuring compliance with company policies and procedures
- Identified and resolved discrepancies in billing data, minimizing delays in payment processing
- Resolved billing inquiries and disputes in collaboration with internal departments, maintaining positive customer relationships
Education
International Business (BBA) -
Boise State University
Boise, IDSkills
- Executive administrative support
- Human resources management
- Project management
- Budgeting and financial analysis
- Team development
- Office operations management
- Payroll oversight
Timeline
Business Office Manager
Alsco Uniforms
01.2026 - Current
Office Manager/Payroll Specialist
Gladly Coffee
03.2024 - 12.2026
Project Manager
Soulcast Ltd
12.2022 - 10.2025
Accounting and Payroll Specialist
Superior Agency Services
02.2020 - 12.2022
Administrative Assistant/Receptionist
Olympus Movement Performance
11.2017 - 11.2020
Administrative Assistant / Billing Specialist / Executive Assistant
Arca International
10.2016 - 02.2020
International Business (BBA) -
Boise State University