
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Assisted callers in emergency situations with appropriate information and support.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Trained future dispatchers on current policies and procedures as well as standards of dispatching.
Early January 2022, scored out at 102.22% with extra credit given for reassuring a difficult caller. Also, for over 12 months, have performed 77 quality call reviews with an average score of 99.57%.