Bailee Julien
Hydesville,CA
Summary
Detail-oriented professional with a strong background in customer service and team leadership. Proven ability to enhance guest satisfaction and streamline operations for optimal efficiency.
Overview
8
8
years of professional experience
Work History
Barista Product Manager
Shotz Coffee (Nicole Norton)
Fortuna, CA
01.2021 - 12.2022
- Prepared espresso-based beverages with precision and attention to detail.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Conducted user research to gather feedback and inform product enhancements.
- Created detailed product specifications to guide development teams in execution.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Developed and executed product marketing strategies to enhance brand visibility.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed customer transactions efficiently using POS system.
- Managed cash drawer, ensuring accuracy and accountability.
Barista Shift Supervisor
Getti Up (Charles Studebaker)
Garberville, CA
12.2017 - 03.2020
- Supervised daily operations, ensuring high-quality service and product consistency.
- Trained and mentored junior baristas in beverage preparation and customer service techniques.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented new recipes and promotions, enhancing customer engagement and satisfaction.
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer, reconciling discrepancies at shift end.
Shop Manager
The Daily Grind (Megan and Jessie Morrison)
Myers Flat, CA
02.2016 - 12.2017
- Oversaw daily operations, ensuring smooth workflow and adherence to quality standards.
- Managed inventory levels, implementing effective stock control measures to minimize waste.
- Trained and mentored new staff on customer service excellence and operational procedures.
- Developed and executed promotional strategies to enhance customer engagement and increase sales.
- Analyzed sales data to identify trends, informing pricing and product selection decisions.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Managed inventory control, cash control, and store opening and closing procedures.
Cashier
CC Market & Deli (Sandra and Wally Close)
Rio Dell, CA
01.2015 - 02.2016
- Assisted customers with inquiries, enhancing overall shopping experience.
- Trained new staff on checkout procedures and customer service standards.
- Monitored inventory levels, notifying management of stock shortages.
- Implemented upselling techniques, increasing average transaction value.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Prepared and assembled deli products to meet customer specifications.
- Maintained cleanliness and organization of work areas in compliance with health standards.
- Operated slicing machines and equipment efficiently for optimal product quality.
Education
High School Diploma -
Fortuna High
Fortuna, CA06-2016
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cleanliness
- Communication
- Problem-solving
- Cash handling
- Opening and closing duties
- Team leadership
- POS systems
Timeline
Barista Product Manager
Shotz Coffee (Nicole Norton)
01.2021 - 12.2022
Barista Shift Supervisor
Getti Up (Charles Studebaker)
12.2017 - 03.2020
Shop Manager
The Daily Grind (Megan and Jessie Morrison)
02.2016 - 12.2017
Cashier
CC Market & Deli (Sandra and Wally Close)
01.2015 - 02.2016
High School Diploma -
Fortuna High