Bailee Klein
Management
San Antonio,TX
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
7
7
years of professional experience
Work History
Assistant Manager
GO Car Wash
12.2024 - Current
- I am currently the assistant general manager at go car wash. I take phone calls and I assist people over the phone and I interact with people in person as well if they need help or any questions.
- Led team in delivering exceptional customer service, enhancing overall customer satisfaction.
- Developed and implemented operational procedures to streamline car wash processes.
- Trained and mentored new staff on company standards and best practices.
- Managed inventory levels, ensuring availability of supplies for efficient operations.
- Conducted regular performance evaluations, providing feedback to improve employee productivity.
- Analyzed workflow efficiency, recommending adjustments that increased service speed.
- Coordinated scheduling to optimize staff coverage during peak hours and events.
Team Lead
GO Car Wash
05.2023 - 12.2024
- I load up cars into the car wash tunnel, when I’m in the office I take calls or I help customers when they need help with anything. I handle money and I take phone calls for customers, I am very good at making sure customers get everything they want and need.
- Mentored and trained new team members on best practices and service standards.
- Oversaw daily operations ensuring efficient workflow and team performance.
Server
Startz
08.2024 - 10.2024
- Collaborated with kitchen staff to optimize food preparation and presentation efficiency.
- Managed multiple tables simultaneously, maintaining high service quality during peak hours.
- Streamlined order processing using point-of-sale systems to enhance accuracy and reduce wait times.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
Customer Service
Arby's
08.2022 - 05.2023
- I took orders, get the food and drinks ready, take orders, work cashier, and I cleaned.
- Provided excellent customer service, addressing parent concerns promptly and professionally.
- Delivered exceptional customer service by addressing inquiries professionally and courteously.
Customer Service
Jimmy John's Sandwiches
03.2020 - 07.2020
- I made sure that the customers got what they wanted, worked cashier, cleaned, and I took calls and orders.
Veterinary Assistant
Hooves & Paws Veterinary Clinic
06.2018 - 03.2020
- I worked with animals and people, I helped clean the building, kennels, gave animals baths, took calls, fed and watered animals, and gave them their medication.
Education
Online course - Business
Northeast Lakeview college
Universal City, TX09.2025
High school - undefined
Johnson High School
San Antonio, TX05.2023
Skills
- Management (2 years)
- Pet care
- Staff training and development
- Staff supervision
- Heavy lifting
Leadership
- Pet sitting
- Communication skills
- Customer service
- Problem-solving
- Time management
- Decision-making
Timeline
Assistant Manager
GO Car Wash
12.2024 - Current
Server
Startz
08.2024 - 10.2024
Team Lead
GO Car Wash
05.2023 - 12.2024
Customer Service
Arby's
08.2022 - 05.2023
Customer Service
Jimmy John's Sandwiches
03.2020 - 07.2020
Veterinary Assistant
Hooves & Paws Veterinary Clinic
06.2018 - 03.2020
High school - undefined
Johnson High School
Online course - Business
Northeast Lakeview college