Bailee Palen
Estero,FL
Summary
Proven hospitality professional with extensive experience in high-volume dining and customer service excellence, notably at Brass Tap. Expert in cash handling and fostering guest engagement, I've significantly enhanced dining experiences and customer satisfaction. Skilled in team collaboration and maintaining cleanliness standards, my contributions have consistently uplifted service quality and operational efficiency.
Overview
7
7
years of professional experience
Work History
Server/bartender
Brass Tap
12.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Processed orders and sent to kitchen employees for preparation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Bartender/server
Morinas Pizzeria
07.2023 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Server/trainer
Plan B Burgers
02.2022 - 07.2023
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
Bartender/server
Mission Tavern
06.2022 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Daycare Teacher
Discovery Zone Learning Center
06.2019 - 01.2021
- Monitored classroom to verify safe and secure environment.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Established positive relationships with students and families.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Organized and supervised large and small group activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Implemented age-appropriate curricula to meet needs of young learners.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Gathered materials and resources to prepare for lessons and activities.
- Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
- Assisted in the planning and execution of special events such as holiday celebrations or parent-teacher conferences, fostering a strong sense of community within the daycare center.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Guided students to develop social, emotional and physical skills.
Busser
Marlborough Pizza & Restaurant
08.2017 - 10.2017
- Assisted with bussing tables and cleaning up spills.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reset and cleaned tables quickly to prepare for new customers.
- Trained new staff in bussing and cleaning procedures.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
High School Diploma - General Studies
RHAM High
Hebron, CT06.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Order accuracy
- Supply restocking
- Food safety practices
- Table bussing
- Suggestive selling
- Dining area maintenance
- Allergy awareness
- Tableside etiquette
Timeline
Server/bartender
Brass Tap
12.2023 - Current
Bartender/server
Morinas Pizzeria
07.2023 - 11.2023
Bartender/server
Mission Tavern
06.2022 - 08.2022
Server/trainer
Plan B Burgers
02.2022 - 07.2023
Daycare Teacher
Discovery Zone Learning Center
06.2019 - 01.2021
Busser
Marlborough Pizza & Restaurant
08.2017 - 10.2017
High School Diploma - General Studies
RHAM High
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