Bailee Santos
Riverside,CA
Summary
With a diverse work background, I have been known for excellent communication and teamwork abilities, with a commitment to achieving goals and delivering exceptional service. I am passionate about continuous learning and professional development. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Committed to building strong relationships through effective communication and a strong work ethic. I am eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Quality Assurance Auditor
The Home Depot Inc
Perris, CA
08.2023 - Current
- Conducted internal audits of production processes to identify areas of improvement in product quality.
- Matched arriving materials with purchase orders, submitted discrepancy forms as necessary.
- Investigated customer feedback relating to product quality issues and developed strategies for continual improvement.
- Provided guidance on best practices in quality assurance techniques to other departments within the organization.
- Investigated customer complaints related to product quality, identified root causes, and recommended corrective actions.
- Highlighted compliance issues for management team.
Behavior Therapist
Easterseals
Riverside
02.2022 - 07.2024
- Incorporated Applied Behavior Analysis therapy interventions and techniques to support individuals with autism spectrum disorders.
- Directed at-home therapy exercising drills to invoke children to develop math, verbal, writing, and daily living skills.
- Developed behavior support plans which included positive reinforcement strategies for challenging behaviors.
- Ensured a safe environment was maintained during sessions by monitoring the interactions between clients closely.
- Educated families about their child's diagnosis and appropriate intervention strategies to use at home.
- Maintained accurate records of session notes and client progress reports in accordance with state regulations.
Education
Bachelor of Arts - Human Developmental Sciences
University of California San Diego
San Diego 06-2021
Skills
- Team building & leadership
- Calm under pressure
- Dependable & responsible
- Strong communication skills
- Organization & accuracy
- Problem solving & conflict resolution
- Time management & punctual
- Computer literacy
Accomplishments
Received several Homer Awards for:
- Doing the Right Thing
- Taking Care of Our People
- Excellent Customer Service
- Respect for All People
- Building Strong Relationships
Certification
- Cardiopulmonary Resuscitation (CPR) certified
Timeline
Quality Assurance Auditor
The Home Depot Inc
08.2023 - Current
Behavior Therapist
Easterseals
02.2022 - 07.2024
Bachelor of Arts - Human Developmental Sciences
University of California San Diego
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