Bailee Tyrrell

My time at Bravo honda I started as a Parts Clerk.

My job duties required:

• Greeting customers via telephone and in person to answer questions, resolve concerns, and complete sales.
• Researching vehicles and parts via physical catalogs and electronic means.
• Also was responsible for the back counter needs for the technicians and their parts necessities.
• Completed quotes on a diagnoses of a vehicle from the technicians in a timely manner for the Service Advisors to give the customer an update.
• Developed an effective system for organizing returned parts according to manufacturer guidelines, reducing processing times significantly.
• Organized parts storage and stocked inventory according to established guidelines.
• Creating purchase orders from our outside vendors.

This position became more of an enjoyment rather than a job. I found myself looking forward to coming in and helping the technicians and meeting up to customers satisfactions. I then began learning more about the management role on the online courses Honda had to offer. Little did I know I was going to have to put my knowledge to the test.

December, I found myself from being a Parts Department that held 3 positions for 3 people, to being THE Parts department. Being alone, I took the initiative of being the Parts Manager. I worked 7:30 am-6 pm and Saturdays from 8 am-2 pm.

Taking on the role, I was responsible for:

• Analyzing manager reports and reporting my daily gross progress for my department while multitasking the duties of being a Parts Clerk.
• Assisted in the development of training materials for new employees, contributing to their quick integration into the team.

Being a part of a team I wanted to make sure the culture was understood loud and proud. I may not have had the experience of a leader but I created my own leadership and held my own accountability for the department. All while adapting to the culture.

• Started as an in-town driver.

For about a year I stayed in this position. Being an in-town driver I was responsible for:

• Distributing returned merchandise to appropriate store departments or palletized for liquidation.
• Unloaded, inspected, and stored damaged and returned products.
• Later became Outside Sales Representative (OSR) and responsible for inventory and returns.

If they had a payment, I was also responsible for transferring the customer's money to the sales associate in the parts department. From this position I slowly moved around all the positions our shipping and receiving warehouse had to offer. My next position became a out of town route driver which is pretty much the same job description as the in-town driver but only I was obligated to take a route out of town from anywhere from 0-90 miles away from Victoria.

From there I became the assistant manager to shipping and receiving and was required to approve everything that came through our door and checked it in and provided paperwork to the appropriate secretary and parts clerk. In this position I was responsible for:

• Enhancing customer satisfaction by efficiently processing returns and resolving issues.
• Collaborated with team members to facilitate returns quickly and provide outstanding customer service.

Our venders varied from any form 0-50 vendors. Some wouldn’t require to deliver everyday, only when necessary. It also required us to ship things that I either had to pack and measure to put into our computer system to process shipment or to attach the paperwork to the part that was completed by a parts clerk. I then started to realize I adapted to my position, but it created motivation to explore more opportunities within the company. My manager at that time thought I was worthy to take on a bigger position and introduced me to the Outside Sales Representative (OSR).

With this position it brought out my customer service experience due to having to check on all the customers we sold too. Learning to adapt to each customer differently and create a

professional relationship. I was in surrounding towns and cities of Victoria from once again, a 0-90 mile radius everyday. In my OSR position I was concerned as to:

• Making sure my customers were satisfied with our service, our delivery drivers, and if there was anything that needed to be corrected.
• Was responsible for introducing them to the promotions that Genuine Motors (GM) was advertising.

This was handled Tuesdays-Thursdays out of the week while my Mondays and Fridays consisted of being involved back with shipping and receiving multi-tasking between my Assistant Managers position and my OSR position by providing the help needed in shipping and receiving and sending out emails and creating spreadsheets from sales with my OSR position. This helped me focus on my muli-tasking abilities and my typing and Microsoft word abilities

I furthered my career in OSR for about a year and was asked to become responsible for our Inventory on our shipping and receiving. As well as become Manager of the Returns for both GM and our vendors. Inventory required more of my computer abilities with Microsoft and I also learned what we call Ignite to:

• Access our part numbers.
• Data to our inventory.
• Access to change locations and delete locations as well.

The returns also consumed time with the computer but it was both still manageable to multitask. The returns still required our vendors acknowledgement. Being in this position I became forklift certified to handle powertrain parts.

Schroeder Hall was known for their live shows with Popular Country and Red Dirt singers. It felt like an honor to take on a position. Being this specific position, I took on the ability to multitask and work and a fast pace all while keeping enjoying my job. Being a bartender with the dance hall I would:

• Take customer orders, served drinks, closed out tabs, and cleaned the bar.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.

Working retail really gave me the opportunity to grow my customer service experience. Not only was it learning customer service experience, it was also the knowledge of what you're selling or promoting to the customers. Being an associate for Home Depot, I was assigned the hardware department.

Taking on the role I:

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Answered customer questions about sizing, accessories, and merchandise care.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Solved customer challenges by offering relevant products and services.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Waitressing, I challenged myself to memorize the wants and needs to my customers as well as multitasking at a fast pace.

Being a waitress we:

• Took customer orders, delivered food, and cleaned tables.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Becoming a Barista, I wasn't sure exactly what I was interested in for my future so while deciding, I took on a part time job.

My position consisted of:

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Maintained regular and consistent attendance and punctuality.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.

Moving back to victoria after graduating, I was curious to seeing what I had wanted to do for a job that considered "Adulting". being fresh out of school while seeking College options.

Being a Cocktail Waitress at Cactus I:

• Collaborated with bartenders to ensure timely delivery of drinks to guests, improving overall efficiency.
• Demonstrated exceptional multitasking abilities under high-pressure situations while delivering outstanding customer service consistently.
• Was required to work 7 pm-3 am.
• Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
• Served alcoholic and non-alcoholic beverages in bar environment.
• Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.
• Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.
• Upheld strict safety standards by adhering to local alcohol regulations and checking identification when necessary.
• Increased sales significantly by upselling higher-end products to customers.

Being my very first job, I wasn't aware that this was going to be the first of firsts. When I say that I am referring to multitasking, accountability and teamwork. Becoming a drive-thru cashier I was responsible for:

• Taking orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
• Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
• Maintained clean and organized workstations, adhering to strict health and safety guidelines.
• Followed food safety and sanitation guidelines at all times.
• Assisted customers with menu items and accurate order fulfillment.
• Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
• Understood restaurant menu, limited-time offers and promotions to answer guest questions.
• Cross-trained in other areas of restaurant to provide additional support during busy periods.
• Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
• Followed company policies and procedures regarding cash handling.
• Balanced cash drawer at beginning and close of shift.