Bailee Falante
Johnson City,TN
Summary
Experienced General Manager with a proven record of leading high-volume restaurant operations, driving multi-million-dollar annual revenue performance, and building strong, service-focused teams. I specialize in balancing operational structure, financial discipline, and elevated guest experience while creating a workplace culture where employees want to be, and are held accountable to clear performance standards.
I have successfully maintained low employee turnover, improved guest satisfaction and online reviews, and optimized labor and cost controls through strategic scheduling and inventory management. I am seeking to expand my career within the hospitality and entertainment industry, bringing my operational expertise and team-building strengths into a high-energy, guest-centric environment such as Dave & Buster’s. I am eager to grow within a dynamic brand that blends food, beverage, and entertainment while continuing to develop as a multi-faceted hospitality leader.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Label Restaurant
Johnson City, TN
04.2024 - Current
- Oversee daily operations ensuring efficient service delivery and high customer satisfaction.
- Develop and implemented strategic initiatives to enhance restaurant profitability and operational efficiency.
- Manage staff recruitment, training, and performance evaluations to foster a high-performing team culture.
- Analyze financial reports to identify trends, optimize costs, and drive revenue growth strategies.
- Establish standard operating procedures to maintain consistency in service and food quality.
- Lead marketing efforts to promote brand awareness and increase customer engagement through targeted campaigns.
- Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximize efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drive year-over-year business growth while leading operations, strategic vision, and long-range planning.
Manager/Bartender/Server
The Label Restaurant
Johnson City, TN
08.2021 - Current
- Coordinated daily operations, ensuring compliance with health and safety regulations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Led team to enhance service delivery standards and improve customer satisfaction.
- Developed and implemented training programs for staff to optimize operational efficiency.
Bartender/Server
Cootie Brown's
Johnson City, TN
01.2020 - 07.2021
- Crafted and served a diverse range of cocktails, enhancing customer satisfaction and bar experience.
- Trained new staff on bar procedures, drink preparation, and customer service standards.
- Maintained cleanliness and organization of bar area, complying with health and safety regulations.
- Engaged with customers to build relationships, fostering a welcoming environment for repeat business.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Sales Associate
Victoria's Secret
Johnson City, TN
11.2017 - 03.2020
- Delivered exceptional customer service, enhancing shopping experiences and fostering brand loyalty.
- Assisted in visual merchandising, ensuring displays aligned with company standards and seasonal promotions.
- Processed transactions accurately using point-of-sale systems, maintaining cash register integrity.
- Collaborated with team members to achieve sales goals, contributing to overall store success.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Science - Mass Communications
East Tennessee State University
Johnson City, TN05-2020
High School Diploma - undefined
Daniel Boone High School
Gray, TN05-2016
Skills
- Leadership and team building
- Problem resolution
- Efficient multi-tasker
- Time management
- Training and coaching
- Inventory control
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Operations management
Certification
- Server Permit - State of Tennessee Alcoholic Beverage Commission - Expires 7/16/2029
- ServSafe Certification- Expires 10/14/2030
Languages
English
Native or Bilingual
Timeline
General Manager
Label Restaurant
04.2024 - Current
Manager/Bartender/Server
The Label Restaurant
08.2021 - Current
Bartender/Server
Cootie Brown's
01.2020 - 07.2021
Sales Associate
Victoria's Secret
11.2017 - 03.2020
High School Diploma - undefined
Daniel Boone High School
Bachelor of Science - Mass Communications
East Tennessee State University