Bailey Adams
Lake Geneva,WI
Summary
Committed professional with experience in customer service and sales in both the retail and restaurant industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills. Withholds a passion for client relationships and customer service. Possesses an entrepreneurial drive and enthusiasm for success. Committed to providing consistently high level of customer service, with a knack for quickly building rapport with clients.
Overview
5
5
years of professional experience
Work History
Bartender
Lookout Bar And Eatery
06.2023 - Current
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Kept bar organized and clean during busy hours.
- Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies.
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
- Took beverage orders from guests and delivered drinks within reasonable time frames.
- Resolved customer complaints in a professional manner.
Leader on Duty
Petco
06.2022 - 03.2023
- Assisted in the ordering and stocking of merchandise, as well as organizing shelves to maximize visibility and sales.
- Maintained cleanliness of store environment including cages and kennels for animals.
- Processed returns and exchanges in accordance with company policy.
- Continuously monitored the condition of animals in order to ensure their health was maintained properly.
- Executed daily operations such as opening and closing procedures, cleaning duties.
- Operated point-of-sale system to process orders quickly and accurately.
- Built relationships with customers by providing personalized attention while recommending products based on individual needs.
- Developed knowledge of pet nutrition, health, supplies and services through continued education.
Sales Associate
Edie Boutique
06.2021 - 04.2022
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Encouraged customers to make additional purchases and suggested relevant items.
- Accurately received, ticketed, and stocked merchandise.
- Developed strong organizational skills while managing the daily operations of a busy store including restocking shelves, organizing merchandise displays, and maintaining cleanliness of sales floor.
Pier Attendant
Gordy's Marine
05.2018 - 08.2020
- Efficiently provided service to customers arriving by boat/occupying a company boat
- Sanitized and cleaned company boats as well as keeping the pier organized and clean
- Fueled customer boats via the pier gas pump
- Attended to customer complaints while adhering to company rules
- Assisted with explaining basic boating etiquette and rules pertaining to Geneva Lake
Education
Criminology
Missouri State University
Springfield, MOCriminology
University of Wisconsin - Whitewater
Whitewater, WISkills
- Customer Service
- Outgoing and Friendly Personality
- Stocking and Organization
- Cash Register Operation
- Money Handling
- Teamwork and Collaboration
- Conflict Resolution
- Food Running
- Suggestive Selling
Timeline
Bartender
Lookout Bar And Eatery
06.2023 - Current
Leader on Duty
Petco
06.2022 - 03.2023
Sales Associate
Edie Boutique
06.2021 - 04.2022
Pier Attendant
Gordy's Marine
05.2018 - 08.2020
Criminology
Missouri State University
Criminology
University of Wisconsin - Whitewater
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