Overview
Work History
Education
Skills
Timeline
Generic

Bailey Alvarado

Minneapolis,MN

Overview

8
8
years of professional experience

Work History

Brain Trust Associate

Erik's Bike Shop
01.2024 - 06.2025
  • Managed 100–150+ daily interactions across phone, live chat, text, and email for 35+ retail locations and corporate office.
  • Acted as a primary contact for organizational sales inquiries.
  • Contributed to cross-department collaboration to support organizational initiatives and successful execution.
  • Navigated multiple platforms (RMS, WORMS, Vtex, Shopify, internal IT ticketing) to resolve customer and store issues efficiently.
  • Maintained up-to-date knowledge of bike industry trends, sales, service, and rebate programs, and shared insights to support sales team learning.
  • Provided administrative support for HR projects, improving filing efficiency and ensuring accurate employee documentation.
  • Updated and maintained employee job listings on iSolved, ensuring accurate role information and timely posting.

Administrative Coordinator

Trek Bicycle
03.2022 - 12.2024
  • Efficiently managed and organized administrative tasks for the Trek Bicycle corporate office and 19 retail locations, ensuring smooth day-to-day operations.
  • Coordinated and scheduled meetings, appointments, and travel arrangements for executives and team members.
  • Assisted in the preparation and distribution of internal and external communications, including emails, memos, and reports.
  • Implemented digital tools for project tracking, increasing team collaboration and accountability (Wrike/Asana).
  • Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.

Back Office Assistant

REI
08.2017 - 03.2020
  • Coordinated communication between departments to facilitate timely resolution of operational issues.
  • Handle internal and external communications, including answering phone calls, responding to emails, and addressing inquiries or concerns.
  • Schedule meetings, appointments, and events for team members.
  • Employee onboarding/offboarding paperwork
  • Assisted in training new staff on software systems and operational workflows, improving onboarding experience.
  • Coordinated SoCal REI employee training events to boost product knowledge and customer engagement.

Education

Bachelor of Arts - Professional Communication

Metropolitan State University
Saint Paul, MN
06-2027

Certificate - Scrum Essentials

Scrum Alliance
Online
09-2025

Associate of Arts - Communication Studies

Minneapolis Community And Technical College
Minneapolis, MN
06-2025

Associate of Arts - Sociology

Portland Community College
Portland, OR
06-2019

Skills

  • Servant leadership
  • Project & Operations Coordination (Wrike/Asana/Trello)
  • KPI Tracking & Reporting
  • Communication & Outreach (writing, public speaking, social media)
  • Website Management (WordPress, Shopify, Squarespace, Magento)
  • Outdoor Industry Expertise (sales, service, retail operations, and local rebate programs)

Timeline

Brain Trust Associate

Erik's Bike Shop
01.2024 - 06.2025

Administrative Coordinator

Trek Bicycle
03.2022 - 12.2024

Back Office Assistant

REI
08.2017 - 03.2020

Bachelor of Arts - Professional Communication

Metropolitan State University

Certificate - Scrum Essentials

Scrum Alliance

Associate of Arts - Communication Studies

Minneapolis Community And Technical College

Associate of Arts - Sociology

Portland Community College

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