Bailey A. Munroe
Holbrook,MA
Summary
Graduate of Bridgewater State University with a Bachelor of Science in Criminal Justice. Completed high school in three years, demonstrating strong dedication and ability to excel under pressure. Proven ability to multi-task effectively while maintaining composure in high-stress environments. Seeking a Legal Assistant position in a reputable law firm to contribute skills and grow professionally.
Overview
3
3
years of professional experience
Work History
911 Operator/Dispatcher
South Shore Regional Emergency Communications Center
11.2024 - Current
- Communication Specialist servicing Cohasset, Hingham, Hull, and Norwell police and fire emergency calls.
- Answer and screen incoming calls from the public via phone, text, or other systems, determining the call’s priority and appropriate type of response.
- Gather detailed information about the emergency, including the location and nature of the incident, and provide instruction to callers until help arrives.
- Relay information and dispatch appropriate personnel and equipment (police, fire, ambulance) to the scene using a computer-aided dispatch (CAD) system and radio consoles.
- Coordinate responses with other public safety agencies and monitor the status of all field units.
- Operate multiple communication systems, including telephones, radio equipment, and automated call distribution (ACD) and CAD systems.
- Remain calm and effective in a stressful, high-pressure environment and have strong communication and multi-tasking skills.
Intern
Norfolk County District Attorney’s Office
01.2023 - Current
- Organized case files and maintained accurate records for efficient access.
- Attended court hearings to observe legal proceedings and note important details.
- Managed evidence logs and ensured proper documentation of case materials.
- Maintained accurate records of all activities performed throughout internship period.
- Maintained positive working relationship with fellow staff and management.
Education
Bachelor of Science - Criminal Justice
Bridgewater State University
Bridgewater, MA05-2024
High School Diploma -
Holbrook Middle High School
Holbrook, MA06-2020
Skills
- Microsoft Word
- Computer-aided dispatch
- Emergency response coordination
- Radio communication
- Crisis management
- Call prioritization
- Public safety knowledge
- Outlook
- SharePoint
- Adobe
- Other shared storage applications
- Multi-agency collaboration
- Dispatching personnel
- Occupational health and safety
- Conflict resolution
- Active listening
- Stress tolerance
- Time management
- Effective communication
- Detail orientation
Associations Internships Qualifications
- Southeast Massachusetts Detective’s Association, 01/01/23, Present
- Norfolk County District Attorney’s Office, 2023
- Next Generation 911 NG 911 and Phone System E911 Trained
- CPR/AED Certified, 2025
- Criminal Justice Information System Certified, 2025
- National Incident Management System (NIMS), 2025
- Incident Command System Trained
Strengths And Competencies
Microsoft Word, Outlook, SharePoint, Adobe, Other shared storage applications, Bachelor of Science in Criminal Justice, Bridgewater State University, High School Diploma, Holbrook Middle High School
Timeline
911 Operator/Dispatcher
South Shore Regional Emergency Communications Center
11.2024 - Current
Intern
Norfolk County District Attorney’s Office
01.2023 - Current
Bachelor of Science - Criminal Justice
Bridgewater State University
High School Diploma -
Holbrook Middle High School
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