Bailey Archbold
Fargo,ND
Summary
Proven leader with a track record of enhancing customer satisfaction at Micks Office through effective conflict resolution and decision-making. Skilled in fostering strong customer relationships and training employees, ensuring high-quality guest service. Demonstrated ability to boost sales proficiency and maintain a safe, collaborative work environment, embodying both hard and soft skills essential for dynamic roles.
Overview
7
7
years of professional experience
Work History
Shift Lead
Micks Office
04.2021 - 10.2024
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Daycare Teacher
Kerris Kids
08.2019 - 12.2022
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Monitored classroom to verify safe and secure environment.
Server/Bartender
Speak Easy
09.2017 - 04.2021
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
Marshall High School
Marshall, MN05-2016
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Conflict Resolution
- Sales proficiency
- Positive Attitude
Timeline
Shift Lead
Micks Office
04.2021 - 10.2024
Daycare Teacher
Kerris Kids
08.2019 - 12.2022
Server/Bartender
Speak Easy
09.2017 - 04.2021
High School Diploma -
Marshall High School
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