Bailey Bishop
Nesbit,MS
Summary
Versatile program manager and problem solver dedicated to process improvement and creation to increase revenue and promote operational efficiencies. Proven ability to manage multiple projects in start-up and high-growth environments while meeting challenging deadlines and cultivating positive cross functional collaboration and external partnerships.
Overview
13
13
years of professional experience
Work History
Senior Manager, Operations
The Zebra
09.2022 - Current
- Drove requirements, planning, and implementation of large-scale and high-impact programs within the InsurTech industry through cross functional collaboration and leadership.
- Designed framework for new and expanded processes enhancing utilization and improving revenue recognition and accuracy by 20%.
- Managed external partnership performance to increase opportunities and strengthen relationships.
- Spearheaded process improvements initiatives for existing initiatives, driving operational excellence and efficiencies across the company and within external partnerships.
Program Manager, Strategy and Operations
The Zebra
09.2022 - 08.2023
- Created and implemented strategic planning, goal setting, and performance review framework for executive leadership improving focus by 38%.
- Led cross-functional teams to successfully execute high-impact projects, improving company performance by focusing on strategic goals.
- Optimized organizational structures, leading to increased efficiency and better resource allocation to prioritize key strategic initiatives.
- Encouraged coordination and collaboration among cross functional partners through strategic projects and continuous improvement of interdepartmental processes to drive operational excellence.
Manager, Strategic Revenue Programs
FedEx
09.2020 - 09.2022
- Spearheaded multiple enterprise and global strategic projects 0 to 1 with internal and external partners.
- Led cross functional teams in solving complex problems through developing collaborative environments and fostering connection.
- Awarded Circle of Excellence for collaborative efforts with cross-functional teams to establish successful Late Fee program generating over $300M in revenue to bottom line within first year of launch.
- Identified and resolved risks and complex issues for multiple worldwide, strategic partners, enhancing operational and customer excellence while mitigating potential lost revenue.
Program Management Advisor
FedEx
11.2015 - 09.2020
- Drove large-scale domestic and global projects within FedEx Revenue Operations processing over $56B annually and increasing revenue accuracy.
- Analyzed financial risk to FedEx through review of partner financial statements and creating plans of mitigation decreasing financial impact to FedEx by more than $40 million.
- Optimized internal workflows to create efficiencies within understaffed departments and reduce risk of error.
- Implemented and communicated stakeholder project status reporting structure across all programs, enhancing visibility into ongoing initiatives progress and performance metrics.
Financial Services Professional
New York Life
01.2015 - 11.2015
- Grew strong relationships with clients, resulting in increased trust and long-term business growth.
- Developed customized financial plans for individuals, families, and business owners tailoring portfolios to ever-changing needs.
Recruiter
Robert Half
07.2013 - 01.2015
Bank Teller
BancorpSouth
07.2011 - 07.2013
Education
Bachelors of Managerial Finance -
University of Mississippi
Oxford, MS05.2014
Skills
- Cross-Functional Collaboration
- Strategic Planning
- Program Management
- Process Improvement
- Partnerships
Timeline
Senior Manager, Operations
The Zebra
09.2022 - Current
Program Manager, Strategy and Operations
The Zebra
09.2022 - 08.2023
Manager, Strategic Revenue Programs
FedEx
09.2020 - 09.2022
Program Management Advisor
FedEx
11.2015 - 09.2020
Financial Services Professional
New York Life
01.2015 - 11.2015
Recruiter
Robert Half
07.2013 - 01.2015
Bank Teller
BancorpSouth
07.2011 - 07.2013
Bachelors of Managerial Finance -
University of Mississippi
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