Bailey Brock
Plant City,FL
Summary
Customer-focused Retail Associate with a solid understanding of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service, and customer experience initiatives driving strong sales.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Two Blondes Boutique
Plant City, FL
02.2021 - Current
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Offered suggestions for additional items that may be of interest to customers.
- Reported any discrepancies in inventory counts or pricing issues promptly.
- Kept informed about new products arriving at the store on a regular basis.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Server
Booths Barbeque
Oxford, MS
02.2024 - 05.2024
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Took orders from customers accurately and promptly.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on the cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, and restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation by health department regulations.
Host
Lamar Yard
Oxford, MS
09.2023 - 11.2023
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over the phone and in person.
- Provided customers with accurate wait times and monitored the waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize the efficiency of staff members.
- Maintained cleanliness of the lobby area, including wiping down tables and chairs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
Education
Associate of Arts - Psychology
Tallahassee Community College
Tallahassee, FL05-2025
Some College (No Degree) - Psychology
University of Mississippi
University, MSSkills
- Time Management
- Display building
- Professional Appearance
- Problem-Solving
- Trend Awareness
- Money Handling
- Order Processing
- POS System Operation
- Customer Needs Assessment
- Customer Engagement
- Teamwork and Collaboration
- Stocking and Receiving
- Product Knowledge
- Retail Sales
- Store maintenance
- MODERATELY FLUENT IN AMERICAN SIGN LANGUAGE
References
References available upon request.
Timeline
Server
Booths Barbeque
02.2024 - 05.2024
Host
Lamar Yard
09.2023 - 11.2023
Retail Sales Associate
Two Blondes Boutique
02.2021 - Current
Associate of Arts - Psychology
Tallahassee Community College
Some College (No Degree) - Psychology
University of Mississippi
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