Bailey Brown
Mount Holly
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality, and sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Outside Sales Manager
AZZ Galvanizing
06.2024 - Current
- Developed key partnerships for better business opportunities, resulting in an expanded client base.
- Finalized sales deals and contracts.
- Increased sales revenue by implementing effective market strategies and building strong relationships with clients.
- Continuously improved personal selling skills through ongoing training, self-assessment, and professional networking events.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Server/ Bartender
Oldstone Steakhouse
01.2024 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bartender
Bullfrogs Bar and Grill
05.2023 - 12.2023
- Acquired new knowledge on liquor and beer orders, assisted in creating new seasonal cocktails
- At the location I mainly conversed with the locals, and regulars of the bar getting to know them, their order, and what the community was like in general
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender/Server
Old Detroit Burger Bar
05.2022 - 11.2023
- Experienced a more solo role of bar-tending, and expanded my knowledge on drinks, and alcohol sales
- Applied good oral and written communication with customers, and staff to improve the flow of operations during working hours
- Dealt, and got to know, regulars within the community who would frequent said establishment
- I came to learn the importance of those relationships with customers who appreciated and valued the memorization of food and drink orders, making their experience more meaningful and enjoyable
Server
O'Connor's Public House
01.2023 - 08.2023
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Waitress/Bartender
Marco Island Brewery
10.2021 - 03.2022
- Became extremely proficient in time management with orders and improved my sense of teamwork with fellow staff to ensure a smooth flow in a functional setting
- Began training, and running bar
- Introduced to a variety of seasonal cocktails, and promotional cocktail menus we received from vendors
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Server
Ford's Garage
03.2021 - 07.2021
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Waitress/Server
Coconut Jack's Waterfront Grille
01.2019 - 03.2020
- Learned, and honed the art of sales with communication by assisting with customers questions and making recommendations concerning daily specials, and vast wine selections
- Minimized customer wait times by efficiently taking and filling large volumes of orders each day
- Increased sales of key menu items through effective up selling
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
- Maintained accuracy while handling cash and credit card payments
Banquet Server
Vintage House Banquets and Catering
10.2014 - 07.2018
- Welcomed guests with a personable attitude, offering to bring beverage orders while reviewing menu options
- Served plated dinners, buffet-style dinners and passed hors d'oeuvre for parties
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays
- Addressed concerns or complaints quickly to improve service and properly dispensed more advanced issues to management for resolution
Education
High School Diploma -
Fraser High School
Bachelor of Science - Criminal Justice
Florida Gulf Coast University
Estero, FL08.2021
Skills
- Upselling
- Customer service
- Sales
- Effective Communication
- Time management
- Hospitality
- Analysis skills
- Relationship cultivation
Assessments
- Sales skills, Proficient, 07/01/22
- Attention to detail, Proficient, 03/01/22
- Bartending, Proficient, 09/01/22
Timeline
Outside Sales Manager
AZZ Galvanizing
06.2024 - Current
Server/ Bartender
Oldstone Steakhouse
01.2024 - 06.2024
Bartender
Bullfrogs Bar and Grill
05.2023 - 12.2023
Server
O'Connor's Public House
01.2023 - 08.2023
Bartender/Server
Old Detroit Burger Bar
05.2022 - 11.2023
Waitress/Bartender
Marco Island Brewery
10.2021 - 03.2022
Server
Ford's Garage
03.2021 - 07.2021
Waitress/Server
Coconut Jack's Waterfront Grille
01.2019 - 03.2020
Banquet Server
Vintage House Banquets and Catering
10.2014 - 07.2018
High School Diploma -
Fraser High School
Bachelor of Science - Criminal Justice
Florida Gulf Coast University
Similar Profiles
Dan BleekeDan Bleeke
Sales Manager at AZZ GalvanizingSales Manager at AZZ Galvanizing
Robert VeltriRobert Veltri
Warehouse Laborer/Warehouse Lead/Receiving Assoc. at AZZ GalvanizingWarehouse Laborer/Warehouse Lead/Receiving Assoc. at AZZ Galvanizing
Michael SummersMichael Summers
Steel Pickler at AZZ GalvanizingSteel Pickler at AZZ Galvanizing