Bailey Bush
Spring Branch
Summary
Proven Security Officer with Allied Universal Security, adept in CCTV surveillance, access control, conflict de-escalation and ability to respond to emergency situations. Achieved a significant improvement in incident reporting accuracy, showcasing strong report writing skills and a commitment to excellence in security and customer service. Demonstrated leadership at Hermann Sons Life Camp, enhancing camper safety and engagement. Excelled in customer service and customer satisfaction at both Burger King and Sonic. Insured safety of guests at Schlitterbahn Water Parks and became proficient in assessing distress.
Overview
10
10
years of professional experience
Work History
Security Officer
Allied Universal Security Security (Formally G4S)
10.2020 - Current
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while also maintaining proper access control.
- Monitored surveillance cameras for any suspicious and/or criminal activity and reported it to the proper authorities and passed information up the chain of comand.
- Learned to deal with multiple different personalities and interactions that are presented to me throughout my day.
Kitchen Staff Member
Burger King
09.2018 - 09.2020
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork and open communication.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
Camp Counselor
Hermann Sons Life Camp
07.2018 - 07.2018
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through a variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Carhop
Sonic
01.2016 - 06.2018
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
Lifeguard
Schlitterbahn Waterpark New Braunfels
05.2015 - 09.2015
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
Education
Canyon Lake High School
Canyon Lake, TX05.2019
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Physical fitness
- Emergency response
- Access control
- Conflict de-escalation
- Threat assessment
- Visitor tracking
- Superior customer service
- Problem-solving
- Positive engagement
- Attention to detail
- Decision-making
- Problem resolution
- Excellent customer service
Timeline
Security Officer
Allied Universal Security Security (Formally G4S)
10.2020 - Current
Kitchen Staff Member
Burger King
09.2018 - 09.2020
Camp Counselor
Hermann Sons Life Camp
07.2018 - 07.2018
Carhop
Sonic
01.2016 - 06.2018
Lifeguard
Schlitterbahn Waterpark New Braunfels
05.2015 - 09.2015
Canyon Lake High School
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