Bailey Christophersen
Gilbert,AZ
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and Organizational development.
Overview
5
5
years of professional experience
Work History
Recruitment Specialist
Acara Solutions
07.2022 - Current
- Receive and qualify job orders, source, screen, interview, check references, test, and submit direct placement and contractor candidates to customer for consideration
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Hired employees and initiated new hire paperwork process..
Customer Experience Advocate
Carvana
12.2021 - 06.2022
- Educating Customers on the Carvana experience by guiding customers through their car purchase journey
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Documented customer interactions in internal database to maintain customer service history details.
Associate Lead with Keys (Manager)
PetSmart
07.2018 - 12.2021
- Promote associate development through IEP development plans
- Maintaining quality company standards while creating positive moral
- Assessing concerns/incidents promptly and efficiently
- Develop and revise plans to accomplish company objective
- Mentored and guided employees to foster proper completion of assigned duties.
Education
Master of Science - Industrial OrganizationalPsychology
Grand Canyon University
Phoenix, AZ09.2023
Bachelor of Science - Psychology
Grand Canyon University
Phoenix12.2021
Skills
- Microsoft office
- Research methods and theories
- Statistical analysis
- Data Analysis
- Employee development
- Employment Labor laws
- Situational analysis
- Employee retention/satisfaction
- Organizational behavior
- Recruitment and Retention Strategies
- Employee Performance Management System
- Staffing Metrics
- Organizational Systems
- Workforce Improvements
- Human Resource Information System (HRIS)
- Equal Employment Laws
- Staffing Strategy
- Industry-Specific HR Regulations
Timeline
Recruitment Specialist
Acara Solutions
07.2022 - Current
Customer Experience Advocate
Carvana
12.2021 - 06.2022
Associate Lead with Keys (Manager)
PetSmart
07.2018 - 12.2021
Master of Science - Industrial OrganizationalPsychology
Grand Canyon University
Bachelor of Science - Psychology
Grand Canyon University
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