Bailey Connell
Stansbury Park,USA
Summary
Office support specialist with strong customer relations skills and proven ability to thrive in fast-paced environments. Detail-oriented and decisive, demonstrating excellent multitasking capabilities and sound judgment. Experienced in both independent and team settings, consistently delivering accurate clerical tasks on time. Committed to advancing the objectives of Criminal Justice Services.
Overview
4
4
years of professional experience
Work History
Office Support Specialist
Salt Lake County Criminal Justice Services
Salt Lake City, UT
09.2024 - Current
- Led documentation and data compilation efforts to maintain record-keeping accuracy.
- Answered phone calls and directed to appropriate staff members.
- Answered incoming calls professionally while providing excellent customer service.
- Performed data entry tasks into various databases accurately with attention to detail.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Paralegal
Cockayne Law Firm
West Jordan, USA
02.2022 - 02.2024
- Handled 80-90 claims, streamlining legal procedures
- Spearheaded document organization and coordination for case preparation
- Bridged communication gap between clients, attorneys, and insurance companies
- Performed thorough research to support case facts and arguments
- Achieved optimal organization and coordination in a high-pressure environment
- Led document management, improving case prep efficiency and client satisfaction
Customer Service Operator
Avantguard
Ogden, USA
06.2021 - 02.2022
- Expedited accurate alarm signal processing under high-stress situations
- Dispatched and confirmed arrival of appropriate authorities
- Ensured client's account information accuracy
- Assisted customers with account issues, guiding them to the right department for resolution
- Managed urgent alarms with precision, ensuring swift authority response, boosting client trust
- Maintained 100% accuracy in client account data, reducing errors and enhancing service quality
- Provided exemplary customer support, resolving account issues efficiently and directing queries
Education
Bachelors - Criminal Justice
Weber State University
Ogden, Utah07.2024
High School Diploma -
Fremont High School
Plain City, Utah05.2020
Skills
- Legal research
- Case preparation
- Client communication
- Customer support
- Document management
- Conflict resolution
- Project management
- Time management
- Team collaboration
- Client relationship management
- Critical thinking
- Organizational capabilities
- Attention to detail
- Problem solving
- ESupervision proficiency
- Communication
References
References available upon request.
Timeline
Office Support Specialist
Salt Lake County Criminal Justice Services
09.2024 - Current
Paralegal
Cockayne Law Firm
02.2022 - 02.2024
Customer Service Operator
Avantguard
06.2021 - 02.2022
Bachelors - Criminal Justice
Weber State University
High School Diploma -
Fremont High School
Similar Profiles
Jack DenkerJack Denker
Criminal Justice Officer at Mesa County Criminal Justice ServicesCriminal Justice Officer at Mesa County Criminal Justice Services
Miranda WilsonMiranda Wilson
Interim Clinical Director at Mesa County Criminal Justice ServicesInterim Clinical Director at Mesa County Criminal Justice Services
Tyler Ann HilleTyler Ann Hille
Criminal Justice Specialist at Mesa County Criminal Justice ServicesCriminal Justice Specialist at Mesa County Criminal Justice Services