Bailey Cotter
Norwalk,IA
Summary
Highly organized, thoughtful team member with commitment to superior customer service. Results-oriented individual motivated by developing and maintaining partnerships. Proficient in using independent decision-making and problem-solving skills to impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Service Specialist, PC
Holmes Murphy & Associates
03.2021 - Current
- Maintain and service dedicated book of business, taking direction from service team.
- Request and order mid-term changes on behalf of client.
- Participate in coverage review and analyze insurance quotes for accuracy.
Administrative Specialist
Creative Risk Solutions
06.2019 - 03.2021
- Received, gathered and accurately transmitted loss information from communications with insured, claimants, and internal staff in a timely manner.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Maintained accurate data in contact database.
Server
Table 128
09.2018 - 12.2019
- Resolved customer complaints in a timely manner to ensure guest satisfaction.
- Provided outstanding service to guests while in a fast-paced environment.
Lead Server | Team Lead
West Des Moines Marriott
04.2017 - 09.2018
- Trained and coached new associates to follow brand standards.
- Assisted with period end counts to confirm proper inventory.
- Implemented training protocols and procedures for new and current employees.
Medical Technician
Cedar Bend Humane Society
03.2016 - 04.2017
- Interacted with community to provide education on animal care.
- Completed animal examinations to identify illnesses, injuries and diseases.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs on a weekly basis.
Education
Bachelor of Science - Animal Science
Iowa State University
Ames, Iowa12.2015
Skills
- Client Needs Analysis
- Negotiation
- Clerical Support
- Customer Service
- Animal Science
Certification
- Certified Insurance Service Representative (CISR)
- Property & Casualty Insurance License
Timeline
Client Service Specialist, PC
Holmes Murphy & Associates
03.2021 - Current
Administrative Specialist
Creative Risk Solutions
06.2019 - 03.2021
Server
Table 128
09.2018 - 12.2019
Lead Server | Team Lead
West Des Moines Marriott
04.2017 - 09.2018
Medical Technician
Cedar Bend Humane Society
03.2016 - 04.2017
Bachelor of Science - Animal Science
Iowa State University
- Certified Insurance Service Representative (CISR)
- Property & Casualty Insurance License
Similar Profiles
Jennifer MerkleJennifer Merkle
Client Service Specialist at Holmes Murphy & AssociatesClient Service Specialist at Holmes Murphy & Associates
Timothy J. CalvertTimothy J. Calvert
Client Service Specialist at Holmes Murphy & AssociatesClient Service Specialist at Holmes Murphy & Associates
Lawrence TidwellLawrence Tidwell
IT Technical Support Specialist at Holmes Murphy and AssociatesIT Technical Support Specialist at Holmes Murphy and Associates