Jazzmine Glover
St Louis,MO
Summary
Results-driven Client Relationship Consultant with expertise in client needs analysis and operational efficiency. Develops tailored financial solutions and collaborates with teams to enhance customer satisfaction and drive business growth. Committed to process improvement and adept at multitasking in fast-paced environments. Tech-savvy with strong sales abilities and social media expertise to foster substantial growth.
Overview
16
16
years of professional experience
Work History
Client relationship consultant
U.S. Bank
St Louis, Missouri
04.2023 - Current
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Analyzed client needs to develop tailored financial solutions.
- Provided strategic recommendations that enhanced operational efficiency and effectiveness.
- Developed action plans to address efficiency and cost issues, leading to improved profit margins.
- Collaborated with teams to streamline customer service processes, improving response times.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Analyzed complex information from multiple sources to identify patterns or trends.
- Evaluated compliance with regulatory requirements in projects.
- Analyzed policies and procedures to recommend enhancements.
- Set specific goals for projects to measure progress and evaluate end results.
- Developed training materials for staff on new banking systems and tools.
- Assessed company operations for compliance with safety standards.
Hotel Front Desk Supervisor
Hilton
St. Louis, MO
03.2021 - 03.2023
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Input and confirmed reservations for guests.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Provided guests with beverages and refreshments upon check-in to enhance their experience.
- Addressed guest complaints promptly and professionally, ensuring satisfactory resolutions.
- Resolved guest complaints and provided effective solutions promptly.
- Monitored front desk staff to ensure they met customer service standards.
- Trained staff on effective strategies to improve performance and foster positive customer relations.
- Implemented training programs to enhance team performance and service quality.
- Coordinated with housekeeping staff regarding room availability and occupancy levels.
- Reserved meeting spaces and equipment for various events, ensuring availability and proper setup.
- Handled cash transactions accurately while adhering to established policies and procedures.
Hotel Front Desk Supervisor
Hamtpon Inn
St.Louis, MO
12.2019 - 03.2021
- Supervised front desk operations and ensured seamless guest check-in processes.
- Trained new staff on customer service standards and hotel procedures.
- Managed reservations and accommodated special guest requests to enhance guest satisfaction.
- Coordinated with housekeeping to maintain room availability and cleanliness.
- Resolved guest complaints swiftly, ensuring a positive experience and fostering guest loyalty.
- Oversaw daily cash handling and maintained accurate financial records.
- Resolved guest complaints in a professional manner.
- Monitored front desk staff to ensure they met customer service standards.
- Provided information about local attractions and events.
- Reviewed guest feedback forms to pinpoint improvement areas, contributing to enhanced service quality.
- Assisted guests with reservations for dining, spa services, and other amenities offered by the hotel.
- Scheduled shifts for front desk personnel.
Crew Member
Church's Chicken
St Louis, USA
03.2015 - 10.2019
- Delivered customer service across multiple industries for 15 years, fostering positive customer experiences.
- Achieved employee of the month status 4 times over 5 years in customer service.
- Exhibited adaptability and commitment to continuous improvement as a massage therapist, enhancing client satisfaction.
- Received manager recommendations highlighting strong work ethic and dedication to team success.
Crew Member
Wendy's
St Louis, USA
06.2010 - 05.2014
- Ensured accuracy of orders to meet customer expectations
- Assisted customers with inquiries to enhance their experience
- Displayed positive attitude while serving customers to foster an inviting atmosphere
- Preparing the order
Education
Massage Therapy Certificate - Massage Therapy Program
Missouri College
Brentwood, MO11.2015
Skills
- Customer relationship management
- Client needs analysis
- Client engagement
- Financial solution development
- Strategic recommendations
- Data analysis
- Performance tracking
- Problem solving
- Conflict resolution
- Team collaboration
- Work prioritization
- Time management
- Verbal and written communication
Timeline
Client relationship consultant
U.S. Bank
04.2023 - Current
Hotel Front Desk Supervisor
Hilton
03.2021 - 03.2023
Hotel Front Desk Supervisor
Hamtpon Inn
12.2019 - 03.2021
Crew Member
Church's Chicken
03.2015 - 10.2019
Crew Member
Wendy's
06.2010 - 05.2014
Massage Therapy Certificate - Massage Therapy Program
Missouri College