Bailey Councill
Summary
Motivated, hardworking, and determined individual when it comes to getting any job done. I pride myself in my organization skills, ability to multitask, and efficiency. Through working as a server for over a year I was able to gain great customer service skills, and communication skills from working with other team members and management skills. In the workplace I strive to always have a positive attitude and mindset, and in manage stressful situations to be able to complete my job to the best of my ability.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Host/Server
Mellow Mushroom
06.2022 - 11.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
High School Diploma -
Watauga High School
Boone, NC01.2024
Skills
- Team Collaboration
- Telephone Reception
- Reservations Management
- Server Support
- Customer Service
- Empathy and Understanding
- Problem Solving Abilities
- Cash Handling
- Organizational Skills
- Detail Oriented
- Positive Attitude
- Conflict Resolution
Certification
- ServSafe
- Silver Level WorkKeys Award - December 2023
Timeline
Host/Server
Mellow Mushroom
06.2022 - 11.2023
High School Diploma -
Watauga High School
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