Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bailey Cummings

Grand Prairie,TX

Summary

Customer service professional focused on enhancing customer satisfaction and driving company success. Experienced in managing high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems with exceptional active listening and multitasking skills.

Overview

6
6
years of professional experience

Work History

Account Manger

Moxie Pest Control
Irving, Texas
04.2025 - Current
  • Handled escalated concerns, providing solutions in a timely manner.
  • Documented interactions and feedback to identify service trends.
  • Answered incoming customer inquiries via phone, email and live chat.
  • Maintained accurate records of customer interactions and service requests.
  • Assisted customers in resolving account issues and maintaining service satisfaction.
  • Conducted follow-up calls to ensure customer needs were met effectively.

Client Services Representative

Availity
02.2024 - 03.2025
  • Managed diverse client account portfolio, ensuring exceptional service and satisfaction for Availity's healthcare technology solutions.
  • Served as primary contact for client inquiries, resolving issues promptly and escalating complex problems.
  • Conducted comprehensive training sessions for clients, enhancing understanding of Availity's platforms and services.
  • Maintained accurate records of client interactions in CRM system, facilitating effective follow-up and feedback analysis.
  • Collaborated with sales and product development teams to implement service improvements based on client insights.
  • Assisted in developing client service protocols to streamline operations and enhance customer experience.
  • Monitored industry trends and competitor services to provide clients with relevant information and recommendations.
  • Participated in team meetings to discuss strategies for improving client accounts and sharing best practices.
  • Assisted Clients with apples and claim status inquiries
  • Submission of claims through 3rd party systems

Client Solutions Specialist

TIAA Bank
Lewsville
01.2023 - 12.2023
  • Assisted clients with online banking inquiries, including password resets, accessing transaction histories, and obtaining monthly statements.
  • Advised clients on current banking rates for various financial products to optimize their earnings.
  • Facilitated the process of opening new accounts and provided guidance on navigating the company's website and locating local branches.

Customer Service Representative

Bank of America
01.2021 - 12.2022
  • Addressed client inquiries and resolved technical issues to ensure seamless online service experiences.
  • Assisted customers in monitoring account activities and processing claims for unrecognized transactions.
  • Delivered consistent customer care, achieving daily operational objectives and maintaining satisfaction levels.

Collections Representative

Recovery Remedies
Irving
04.2022 - 07.2022
  • Assisted clients in resolving past-due medical accounts by facilitating collection through ACH and debit/credit transactions.
  • Managed delinquency resolution for accounts at 30, 60, and 90 days to improve financial outcomes.

Leasing Clerk/Collections Agent

GM Financial
Arlington
04.2019 - 10.2020
  • Engaged with clients to resolve delinquent car payment issues, effectively reducing accounts past due from 30-120 days.
  • Coordinated repossession orders and liaised with repo agents to ensure timely completion of asset recovery tasks.
  • Administered clerical duties, including the creation of Excel spreadsheets and Word documents, and successfully met daily operational targets.

Education

High School Diploma - High School

Lake Ridge High School
Mansfield
06.2017

Skills

  • Excel and Word
  • Data entry and clerical work
  • Complaint resolution and account troubleshooting
  • Report preparation and administration
  • Creative problem solving
  • Time management and multitasking
  • Technical proficiency in CRM and Salesforce
  • Active listening and empathy
  • Customer service excellence

Timeline

Account Manger

Moxie Pest Control
04.2025 - Current

Client Services Representative

Availity
02.2024 - 03.2025

Client Solutions Specialist

TIAA Bank
01.2023 - 12.2023

Collections Representative

Recovery Remedies
04.2022 - 07.2022

Customer Service Representative

Bank of America
01.2021 - 12.2022

Leasing Clerk/Collections Agent

GM Financial
04.2019 - 10.2020

High School Diploma - High School

Lake Ridge High School

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