Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bailey Davis

Ames,Iowa

Summary

Accomplished General Manager at SpringHill Suites By Marriott Ames, demonstrating exceptional leadership and financial management skills. Spearheaded initiatives to enhance team performance and guest satisfaction, resulting in increased sales profitability. Expert in labor cost controls and problem resolution, ensuring operational excellence and fostering a positive work environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

General Manager

SpringHill Suites By Marriott Ames
06.2023 - Current
  • Managed purchasing and labor expenses according to budget to achieve maximum profit.
  • Managed a diverse team of both supervisory and non-supervisory staff, fostering a positive work environment and high employee satisfaction.
  • Worked with the Director of Sales to increase sales and profitability per month/year.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics with Marriott standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked accounting discrepancies and daily cash deposits to ensure proper practices are in place.
  • Ensure that guest complaints are handled appropriately and guest satisfaction is highest priority.

Guest Service Manager

Springhill Suites By Marriott Ames
05.2021 - 06.2023
  • Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
  • Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
  • Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
  • Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
  • Monitored staff training, scheduling and shift changes.
  • Understood and implemented safety and emergency procedures.
  • Maintained and troubleshot hotel property management systems.
  • Oversaw day-to-day operations and scheduling of the front desk and food & beverage staff.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.

Front Desk Agent

Springhill Suites By Marriott Ames
11.2020 - 05.2021
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.

Front Desk/Night Auditor

Holiday Inn Express and Suites Ames
09.2019 - 10.2020
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Performed nightly updates to room charges and rates.
  • Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
  • Balanced hotel accounts and resolved discrepancies.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Education

Bachelor of Science - Hospitality Management

Iowa State University
Ames, IA
12.2021

High School Diploma -

Tri-County Community School District
Thornburg
08.2017

Skills

Leadership and team building

Problem Resolution

Financial Management

Team Player

Training and Development

Labor Cost Controls

Certification

Certified Pool Operator

ServSafe Certified

Timeline

General Manager

SpringHill Suites By Marriott Ames
06.2023 - Current

Guest Service Manager

Springhill Suites By Marriott Ames
05.2021 - 06.2023

Front Desk Agent

Springhill Suites By Marriott Ames
11.2020 - 05.2021

Front Desk/Night Auditor

Holiday Inn Express and Suites Ames
09.2019 - 10.2020

Bachelor of Science - Hospitality Management

Iowa State University

High School Diploma -

Tri-County Community School District

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Bailey Davis