Bailey Doern
Altamonte Springs
Summary
Results-driven professional with a background in guest services and customer support. Known for exceptional phone etiquette and organizational skills, committed to delivering tailored experiences that drive customer loyalty and satisfaction.
Overview
10
10
years of professional experience
Work History
Reservation Specialist
Buena Vista Rentals
Orlando
01.2022 - Current
- Managed customer inquiries and bookings through online platforms and phone calls.
- Assisted clients with special requests and tailored experiences for their stays.
- Resolved booking discrepancies and customer complaints, ensuring customer satisfaction and loyalty.
- Entered data into the reservation system and maintained accurate customer records.
- Responded promptly to customer inquiries via phone and email in a professional manner.
- Recommended tailored upgrades and additional services, enhancing customer experience and maximizing revenue.
- Trained new representatives on procedures and best practices, improving team readiness and service quality.
Guest Services Representative / Front Desk Lead
Woodspring Suites (Former) / Extended Stay America
Orlando
09.2020 - 01.2022
- Streamlined check-in and check-out processes to enhance guest experience.
- Conducted training for new staff on service procedures and customer interaction standards to ensure consistent service quality.
- Addressed customer concerns with friendly, knowledgeable service, fostering positive guest relations.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
Customer Service Representative
Pizza Hut
Orlando
06.2016 - 09.2020
- Processed orders accurately using point-of-sale systems.
- Resolved customer complaints to enhance overall customer experience.
- Maintained cleanliness and organization of dining area and kitchen.
- Trained new staff on customer service protocols to ensure consistent service quality.
- Handled cash transactions and balanced cash drawer at shift end.
- Delivered knowledgeable and friendly service to promote high customer satisfaction.
Education
High School Diploma -
Colonial High School
Orlando, FL05-2018
Skills
- Reservation systems
- Payment processing
- Data entry
- Customer service
- Attention to detail
- Organizational skills
- Phone etiquette
Timeline
Reservation Specialist
Buena Vista Rentals
01.2022 - Current
Guest Services Representative / Front Desk Lead
Woodspring Suites (Former) / Extended Stay America
09.2020 - 01.2022
Customer Service Representative
Pizza Hut
06.2016 - 09.2020
High School Diploma -
Colonial High School