Danielle Kregear
Boon
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Reservation Specialist
Crystal Mountain Resort
10.2024 - Current
- Provided exceptional customer service throughout the entire booking process
- Promoted special offers and packages during booking process, increasing customer engagement and sales potential.
- Suggested tailored amenities and packages to meet individual customer needs, enhancing satisfaction and loyalty.
- Transformed customer inquiries into successful sales transactions.
- Managed high call volumes while ensuring accurate record-keeping to enhance customer experience.
Hotel Front Desk Receptionist
Caberfae Peaks
08.2023 - 03.2025
- Greeted new arrivals warmly, confirming reservations and identification to ensure smooth check-in process.
- Resolve guest complaints while maintaining both guest satisfaction and hotel reputation.
- Maintained organized front desk area to enhance guest experience and streamline operations.
- Managed phone lines, directing calls efficiently to appropriate departments for timely guest assistance.
- Collect room deposits and payments. Create gift cards, golf memberships, maintenance hold blocks and wedding room blocks.
- Perform administrative tasks such as filing, data entry.
- Oversaw seasonal operations for ski, wedding, and golf events, enhancing guest experiences.
Merchandiser
Keurig Dr Pepper, Inc.
10.2022 - 07.2023
- Managed inventory levels through regular monitoring and stock replenishment, ensuring optimal product availability for customers.
- Inspected merchandise for quality and arranged displays to enhance product visibility and accessibility.
- Removed damaged, out-of-code, not-in-set, and discontinued items from displays to maintain store standards and improve customer experience.
- Coordinated personal appointments efficiently at various sites to optimize productivity.
Recruitment Manager
CornerStone Staffing
04.2021 - 04.2022
- Conducted 100+ weekly recruiting calls, sent 15,000 monthly robo calls, dispatched 10,000 monthly text messages, and advertised 50+ jobs weekly across various platforms.
- Conducted background screenings, performed drug testing, and facilitated face-to-face interviews to ensure candidate suitability.
- Oversaw staffing levels to ensure 45+ employees were consistently maintained.
- Executed training and completed paperwork for onboarding new employees into their roles.
- Create step by step manuals and form packets for each business we staff for.
Medical Records Specialist
Traverse Heart And Vascular
04.2017 - 04.2021
- Distributed medical records to primary and referring physicians to ensure timely access to patient information.
- Scan heart monitor results and heart device check into the system and send results to the primary doctor.
- Scanned and filed paper and electronic documents, managed communications through phone calls and emails, and processed orders and prescriptions.
- Managed task box and processed special requests from doctors, nurses, and other staff.
- Maintain data for 10 Clinics located in Northern Michigan.
Office Worker
Cadillac Family Physicians
Cadillac
- Oversaw front desk operations, including phone management and email correspondence, ensuring timely communication.
- Streamlined filing systems, maintained accurate records, and updated databases to support office efficiency.
- Coordinated patient scheduling and appointment confirmations, enhancing office workflow.
Accounts Receivable Clerk
Advanced Foot and Ankle Center
Cadillac
- Processed patient invoices and verified payment information, ensuring accurate billing and timely payments.
- Maintained organized records of accounts and transaction documentation to support efficient financial reporting.
- Greeted visitors and directed them to appropriate personnel.
- Managed incoming calls and routed them to relevant departments, facilitating effective communication and service delivery.
- Scheduled appointments and maintained the front desk calendar.
Education
High School Diploma -
Lake City High School
Lake City06-1996
Bachelor of Science - IT Business Management
University of Phoenix
Tempe, AZ01-2012
Associate of Arts - Medical Administration
University of Phoenix
Tempe, AZ01-2006
Skills
- Reservation systems
- Customer service experience
- Customer engagement
- Data entry
- Administrative experience
- Time management
- Attention to detail
- Organizational skills
- Multitasking
- Problem-solving
- Team collaboration
- Reliability
Languages
English
Certification
- CNP - Certified Notary Public 02/01/21
- Minister, American Marriage Ministries 04/01/14
Timeline
Reservation Specialist
Crystal Mountain Resort
10.2024 - Current
Hotel Front Desk Receptionist
Caberfae Peaks
08.2023 - 03.2025
Merchandiser
Keurig Dr Pepper, Inc.
10.2022 - 07.2023
Recruitment Manager
CornerStone Staffing
04.2021 - 04.2022
Medical Records Specialist
Traverse Heart And Vascular
04.2017 - 04.2021
Office Worker
Cadillac Family Physicians
Accounts Receivable Clerk
Advanced Foot and Ankle Center
High School Diploma -
Lake City High School
Bachelor of Science - IT Business Management
University of Phoenix
Associate of Arts - Medical Administration
University of Phoenix