Bailey Etter
Middletown
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Hardworking server/manager with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/bartender
Warped Wing
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
STNA
Lifepoint Health
10.2022 - Current
- Maintained accurate records of patient information, including vital signs, diet plans, medications administered and progress notes
- Helped residents walk with or without self-help devices
- Observed and reported unusual symptoms and changes to charge nurse
- Supported non-ambulatory residents in range of motion exercises
- Used mobility devices to transport patients
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
STNA
Community First Solutions
12.2021 - 08.2022
- Monitored vital signs, such as pulse rate, respiration and temperature
- Recorded information regarding food intake and output of patients
- Transported patients between rooms or units as needed
- Helped maintain a clean and orderly environment throughout the facility
- Assisted nurses with treatments or procedures as directed by licensed personnel
Manager
Penn Station Subs
05.2018 - 11.2021
- Monitored staff performance and addressed issues
- Enforced customer service standards and resolved customer problems to uphold quality service
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Assigned tasks to associates to fit skill levels and maximize team performance
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Server/Host
Frischs Restaurants Inc
04.2017 - 03.2018
- Operated POS terminals to input orders, split bills and calculate totals
- Provided exceptional service to high volume of daily customers
- Greeted customers, answered questions and recommended specials to increase profits
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
Education
High School Diploma -
Madison JR/SR High School
Middletown, OH05.2020
Skills
- Basic Life Support
- HIPAA Compliance
- Feeding Assistance
- Vital signs monitoring
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Sales expertise
- Supply restocking
- Food safety practices
Certification
- BLS
- CPR
- STNA
Timeline
Server/bartender
Warped Wing
06.2024 - Current
STNA
Lifepoint Health
10.2022 - Current
STNA
Community First Solutions
12.2021 - 08.2022
Manager
Penn Station Subs
05.2018 - 11.2021
Server/Host
Frischs Restaurants Inc
04.2017 - 03.2018
High School Diploma -
Madison JR/SR High School
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